Element Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 93% | |
| 4 | 6% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Element Shop customer service reviews
Trusted Customer
8 October 2024 17:53
Very good price for product excellent delivery
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Heatmiser neoHub Neo System Gateway G2
Works well but app is slightly complicated
Thank you so much for taking the time to leave us a rating.
Ann Oria, Manchester
8 October 2024 12:05
'Clock timer'
Great and informative
Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high.
Trusted Customer
6 October 2024 16:43
'Superb Service'
I queried a stock level got a quick same day answer. And everything arrived neatly packaged.
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at elementShop.
Heatmiser Wireless Air Sensor
Does exactly what it's meant to. Seamlessly connects to the Hub then you can attach it to a thermostat.
Thank you for leaving a great 5 star review on your new Heatmiser products. We're happy to know they're a good fit for your Heatmiser system.
Heatmiser neoAir v3 Wireless Smart Thermostat - White
Just brilliant. Much better than the Slimline ones we used before.
Thank you for leaving a great 5 star review on your new Heatmiser products. We're happy to know they're a good fit for your Heatmiser system.
Heatmiser neoHub Neo System Gateway G2
Very easy to use. Almost sets itself up. Makes adjusting the heating simple.
Thank you for leaving a great 5 star review on your new Heatmiser products. We're happy to know they're a good fit for your Heatmiser system.
Trusted Customer
6 October 2024 12:34
'Great customer service'
Absolutely brilliant service. Unit arrived promptly but after speaking to Heatmiser I realised I had the wrong controller. A call to Element Shop got the right one and returned the wrong unit for a full refund.
All-round great shopping experience, highly recommend this company.
Thank you so much for taking the time to share your experience with Heater Shop. We take pride in knowing our customers are happy with their ordering experience.
Heatmiser neoStat-e Electric Thermostat (White) v2
Great customer service from Element Shop after I purchased the similar looking but incorrect model.
Straight replacement for original
Unit looks good and controls my bathroom electric underfloor heating just perfectly.
We're happy to hear you now have the correct unit for your requirements. Thank you for choosing elementShop.
Trusted Customer
6 October 2024 10:28
'Excellent service, good product.'
Arrived in very quick time, well wrapped.
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Heatmiser neoStat v2 Programmable Thermostat - White
Easy to fit, easy to use.
Fantastic to hear, thank you very much for the really great review.
Rob, Leatherhead
6 October 2024 09:03
'Excellent'
Superb service, the price is the best available and delivery was next day. Really impressed and highly recommend.
Heatmiser neoHub Neo System Gateway G2
From opening the box to all working perfectly took about 30 minutes. Its excellent, the app works well, with a sensible clear display. I only had 3 zones to set up.
Price and delivery from the Element Shop is superb. Next day.
Rick, Hythe
5 October 2024 11:58
'An excellent customer experience'
Ah, I suppose my customer service comments should have gone in here. (Poor UX, Feefo!)
The service I received couldn’t have gone any smoother. I had no need to interact with anyone there, but my order was placed and delivered within 24 hours.
marion pippard
4 October 2024 10:45
Very quick
Thank you for taking the time to leave a 5 star review. We appreciate your feedback.
Paul Hands, Evesham
4 October 2024 08:10
'Excellent service'
what great service i received, i ordered them on a Monday and they were delivered on Tuesday morning.
Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high.
Heatmiser neoStat 12v v2 - Programmable Thermostat White
Use these with Webasto heater kit we sell and they work brilliantly,
once you understand how they work, you would not changed it.
PSM, Oxford
4 October 2024 08:06
'Fabulous'
Element shop got a replacement neoStat 2 me less than 24h after my old unit failed, saving me a lot of potential problems. I can't praise the service I received highly enough.
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Heatmiser neoStat-hw Hot Water Programmer (Glacier White) v2
My neoStat failed leaving me with a big problem. Element Shop got a replacement to me in less than 24h and with no cost of postage. Fabulous!