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01473 559079Sales advice & customer services

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Element Shop - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

Feefo ReviewsClick to view our independent Feefo review profile

4.998% Positive (613 reviews)

Ratings based on data collected by third party reviewing platform.

5
92%
4
6%
3
1%
2
0%
1
0%

Latest Element Shop customer service reviews

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Excellent

Victoria Sutton
28 June 2024 16:40

'Durabase'

Excellent service
I recommend this company very efficient

Thank you so much for taking the time to share your experience with element Shop. We take pride in knowing our customers are happy with their ordering experience.

Very nice company to deal with and a good price.

View product

Excellent

malcolm d, Stirling
27 June 2024 15:01

'Good quality service'

Good quality service.Prompt delivery+good communication

Fantastic to hear, thank you very much for the really great review.

Excellent

Ian Smith, Liverpool
25 June 2024 15:06

Great shop great comms just the item is poor

Excellent

Trusted Customer
24 June 2024 06:48

'Good product good price'

After the initial purchase found that the matt was wrong size . Exchanged for smaller size no problem brilliant service

We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.

Excellent

Trusted Customer
23 June 2024 11:35

'No thanks'

Great

Thank you so much for taking the time to leave us a 5-star review.

Good product, reasonable price

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Excellent

Trusted Customer
22 June 2024 09:53

As described

Thank you so much for taking the time to leave us a 5-star review.

As described

View product

As described

View product

As described

View product

As described

View product

As described

View product

As described

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Excellent

Frances Dyson, Tiptree
19 June 2024 15:11

'Quick delivery, easy to use site, great prices'

Very easy to use website and products at competitive prices. Heat range to choose from. Just the right amount of communication and delivery was quick and free!

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.

Excellent

Lukasz Skiba
18 June 2024 14:31

All good

Fantastic to hear, thank you very much for the really great review.

Excellent

malcolm, Stirling
17 June 2024 15:13

'Good quality service'

Prompt delivery.Good communication.

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

Excellent

Trusted Customer
17 June 2024 11:04

Prompt service and delivery.

Thank you for taking the time to leave us a review on your experience.