Element Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 92% | |
| 4 | 6% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 1% |
Latest Element Shop customer service reviews
Tim Dixon
23 September 2023 08:13
'Excellent customer service'
Good customer service, reacted to a faulty thermostat very promptly.
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Joe Leahy
13 September 2023 17:37
Excellent service all round from order to delivery, excellent
Fantastic to hear, thank you very much for the really great review.
Danfoss FP720 Two Channel Programmer
Not used yet, but seems to be what I require
I don’t foresee any problem with the programmer 👍
Trusted Customer
13 September 2023 16:24
'Single channel time switch purchase .'
Price was competitive and swift dispatch.
Yet to receive invoice for it .
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Your invoice was automatically emailed to the address registered on the account. Please check your junk as this may have ended up there.
Danfoss TS 710 Single Channel Programmable Timeswitch
Shame the manufacturer back plate didn’t fit the existing danfos one and know space for bottom entry of cables as per the old one I was replacing .
Michael Pen-Collings
5 September 2023 11:40
Great product at a great price and great service arrived within 8 hours of ordering.
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Heater Shop.
Heatmiser neoStat v2 Programmable Thermostat - White
it works as advertised and replaced a broken unit
Paul Mundy
1 September 2023 16:39
'Great service, timely delivery, comical packaging, neo stats wild adventure'
We were delighted with the excellent customer service we received, and our order arrived right on schedule. However, the packaging itself left much to be desired, as all the neo stats were placed in a large box without any protective materials. We hope it's just the outer packaging that suffered, as the neo stats inside are relatively delicate. Watching the delivery person handle the boxes rather roughly during the delivery, it goes without saying that the stats have certainly been bouncing around like socks in a tumble dryer. We trust that the company will take note of this feedback to ensure that future deliveries arrive in better condition.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Trusted Customer
1 September 2023 16:22
'A promise fulfilled'
Having underestimated I needed a tub of Flowpoint Grout quickly and could'nt find it locally. Did a web search and came across the Element Shop which had the exact product I required, at a very competitive price along with the promise of tracked next day delivery. No time wasted, placed the order and grout arrived safely the next working day resulting in one happy chap.
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
Trusted Customer
29 August 2023 20:15
Specification met.
Thank you so much for taking the time to leave us a 5-star review.
Manifold Fill & Drain Valve Pair With Auto Air Vent
Specification met for order
Trusted Customer
25 August 2023 18:52
Competitive pricing and promt delivery. Item arrived in good condition.
Fantastic to hear, thank you very much for the really great review.
Dural Durabase CI++ Decoupling Mat - 10 SQM (10m x 1m Roll)
Good product have used before
Stephen, Hinckley
10 August 2023 07:05
'Excellent Company'
Great service at competative prices. Very helpful staff and a polite delivery person.
Fantastic to hear, thank you very much for the really great review.
Trusted Customer
21 July 2023 08:42
'Staff knowledge was really great, ordering easy and your delivery perfect'
Help from the staff was really great, They certainly know there stuff and was able to advise complete novice on the best course of action. The order was very easy to complete and the next day delivery was amazing.
We shall certainly be passing on our experience to others. Thank you to Dean.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing element Shop.