Element Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 92% | |
| 4 | 6% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Element Shop customer service reviews
Trusted Customer
21 January 2025 17:03
'Just as expected!'
Online ordering
Thank you so much for taking the time to leave us a rating.
Heatmiser Slimline Wireless RF Thermostat v3
Very quick posting thanks
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Trusted Customer
20 January 2025 09:37
Very quick to resolve an error I had made in buying the wrong items.
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
lisa lunt, Cheshire
20 January 2025 07:53
'Neo Heatmiser hub'
Fast delivery
Thank you so much for your positive rating for your recent purchase from element Shop.
Heatmiser neoHub Neo System Gateway G2
Excellent product for controlling your heating via an app on your phone
Thank you so much for taking the time to leave us a rating.
G Graham, Scotland
19 January 2025 15:58
'Quality at a great price delivered next day free what else do you want'
Excellent service 5 star customer care and rapid next day delivery
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Element Shop.
Andrew Price, Suffolk
19 January 2025 09:48
'Good, quick service'
The product was delivered quickly & the site was easy to navigate.
Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high.
Heatmiser neoHub Neo System Gateway G2
The product is light weight and compact and comes with an easy install guide. I was able to successfully link it to my heating system in less than 10 minutes. Operating the app is also easy allowing for full heating control at the touch of a button.
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Trusted Customer
19 January 2025 09:20
Fast and efficient service. Product as described. Would use this supplier again
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Trusted Customer
16 January 2025 09:13
great price and fast delivery and excellent communication
Thanks so much for sharing your experience with us. We hope to see you again soon.
Heatmiser neoHub Neo System Gateway G2
I had this up and running minutes after arrival - incredibly easy to set up and so far has been very easy to use and works seamlessly with the existing system as an upgrade.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Trusted Customer
14 January 2025 17:12
everything was very professional
Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high.
Heatmiser neoStat v2 Programmable Thermostat - White
Christine Stephenson, South Bucks
13 January 2025 18:13
Speedy delivery and product was very competitively priced. Will be my ‘go to’ for future purchases. Thank you.
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Heater Shop.
Heatmiser Slimline Thermostat v4
Ordered and received 36 hours later. Kept informed by courier. And thermostat price compared extremely favourably with other merchants. Elementshop will be by ‘go to’ for future purchases. Extremely impressed.
It’s rewarding to know that you were satisfied with our service. If there’s anything more we can do for you, we’re just a call away!
Ian Jacobson
12 January 2025 12:48
'Heatmiser thermostat'
Service was prompt. Package was slightly damaged but item unmarked
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Heatmiser neoStat v2 Programmable Thermostat - White
Works as it should but was a replacement for a 10 year old unit. So they don’t last forever.
Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high.