Element Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 92% | |
| 4 | 6% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Element Shop customer service reviews
Mickey Parish
15 June 2025 11:28
'Purchase from Element Shop'
Good service
Heatmiser neoHub Neo System Gateway G2
Item was delivered promptly and appears to work ok.
Julie C, Scotland
13 June 2025 11:38
'Will shop there again'
good prices and fast delivery
On behalf of all of us at Element Shop, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.
Trusted Customer
12 June 2025 16:42
'Very effecient'
Timely and delivered promptly. Website easy to use
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Element Shop.
Trusted Customer
10 June 2025 14:33
Excellent service with good price
Heatmiser neoStat v2 Programmable Thermostat - White
Great service
Vincent Mcconnell, Ferndown Dorset
7 June 2025 09:18
'Helpful'
Very good
Helpful
Thank you for your positive comments about our service.
Heatmiser neoStat Programmable Thermostat - Black v2
Very helpful
Came on time
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Trusted Customer
3 June 2025 20:27
'Recommended for our paving - we will see'
Excellent!
Thanks for your thoughtful review! We’re happy to hear you’re enjoying the product and found our service to be up to standard. Let us know if there’s anything else we can help you with down the line.
Trusted Customer
2 June 2025 14:21
'Best value in the marketplace'
Fast, professional, efficient and 100% accurate. The ordering process was simple. The overall value of money was the best in the marketplace. The delivery was quick and polite and without agro. I will be back for more. Thanks
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Trusted Customer
31 May 2025 15:16
Very good and prompt service
Trusted Customer
31 May 2025 13:20
'Works as expected.'
Good website, easy order process. Quick delivery. Thank you.
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Element Shop.
Heatmiser neoHub Neo System Gateway G2
Sadly, the addition of a Heatmiser neoHub is necessary otherwise our thermostats loose track of time whenever we have a power cut. It does make monitoring & adjusting the heating easier though. Works as described. Great service from Elementshop. Thank you.
Thank you for taking the time to leave us a review on your new neoHub system.