Rated as excellent
By 100s of our customers
Customer Reviews
At Element Shop we use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Click to view our independent Feefo review profile
Trusted Customer
8 December 2019 17:17
recommend, will use again
DEVI Spare Floor Sensor/Probe Cable 3m
correct item first time, will use again
Jamie Pemberton
4 December 2019 08:38
very fast and very helpful.
will continue to use them.
Jeff Colclough
26 November 2019 09:54
'DONT TRUST DPD'
ELEMENT SHOP WERE GREAT(THURSDAY) BUT DPD WERE DISMAL I STOPPED IN ALL DAY FOR THEM NOT TO TURN UP(FRIDAY) I THEN IN DESPERATION HAD THE PARCEL RE-DIRECTED TO A PICK UP POINT WHICH WAS OK BUT DIDNT TURN UP AS STATED(FRIDAY.) I THEN HAD TO GO TO THE DEPOT TO PICK UP THE PACKAGE AS THEY WERE NOT GOING TO DELIVER UNTIL SOMTIME MONDAY.( I.T. FAULT I WAS TOLD) BEARING IN MIND THAT MY CLIENT HAD NO HEATING. USE SOMEONE ELSE
Honeywell V4043H 22mm 2 Port Motorised Zone Valve
JUST A ZONE VALVE I KNEW WHAT I WAS GETTING
Colin Jarvis
19 November 2019 06:47
'Great'
Very efficient and fast delivery
Trusted Customer
16 November 2019 12:58
Good price and my thermostat arrived the next day. Would have no hesitation in using them again.
DEVIreg Touch Programmable Thermostat (Pure White)
Good price and my thermostat arrived the next day. Would have no hesitation in using them again.
Trusted Customer
16 November 2019 12:12
'Second to none.'
The service I received was second to none. If the product responds as well once it has been commissioned, I will be over the moon.
DEVIreg Smart Programmable Thermostat (Polar White)
Great
DEVImat 200W/m2 DTIF-200 8.80m2 1715W Underfloor Heating Mat
Good quality and easy to install - DIY.
40mm Galvanised Washer & 25mm Screw (Pack of 50)
Great
10mm Premium Thermal Substrate Insulation Board (10m² Kit)
Great
Single Sided Tape (50m)
Very handy
10mm Premium Thermal Substrate Insulation Board 1200x600mm
Easy to use
DEVImat 200w/m2 DTIF-200 8.80m2 1715w Underfloor Heating Kit + DEVIreg Smart Thermostat (Polar White)
Great
Trusted Customer
13 November 2019 10:51
excellent information over the phone , good price and spot on delivery
DEVIreg Touch Programmable Thermostat (Pure White)
so much easier to control than the old one
Trusted Customer
11 November 2019 14:50
Dispatched quickly, good prices.
Brilliant, thank you very much for taking the time to leave such a great review.
Harmoni 50 Touchscreen Programmable Thermostat
Good product
Peter Holmes
10 November 2019 16:55
'Received received excellent advice and service'
As normal unqualified people who didn't really quite know what we wanted and we giving excellent advice and very prompt service
Thank you very much for the really great 5 star review of our service and advice.
Aube TH232 Switchable Sensing Programmable Thermostat
This piece of equipment has done an excellent job
Trusted Customer
10 November 2019 09:19
'Upgrade thermostat'
Easy to use website.Quick efficient service
DEVIreg Touch Programmable Thermostat (Pure White)
Good upgraded product and easy installation and set up guide
Trusted Customer
6 November 2019 07:21
Great service
Thank you for the really great 5 star review of our service, it is very much appreciated.
ProWarm XP Premium Insulation Board 10mm
Does the job much warmer room
Flexible Conduit for Floor Sensing Thermostat Per Metre
Good size for job - stil needed to slightly chase out floor when inset into 10mm insulation boards
Trusted Customer
6 November 2019 07:16
Speedy delivery, good prices.
ProWarm™ ProTouch-E Wifi - Black
Works well - initial wifi connection instructions a bit unclear.
Tony Manley, Shavington
3 November 2019 09:22
Excellent service would use again
Aube TH131 Floor Sensing Manual Thermostat
Replaced existing thermostat with no problem
Trusted Customer
27 October 2019 06:29
'Efficient supplier'
Efficient service and answered product queries quickly on phone
Dan Rutherford
21 October 2019 11:08
'Happy to recommend'
Very quick service. Well-stocked and had the lowest available online price for this item.
Fantastic to hear, thank you very much for the great review of our service.
Raychem Green Leaf Touch Screen Programmable Thermostat
Replacement item, first one has had a relay failure after 4-5 years use. Basically a good design but based on my experience so far it does not have the advertised level of long term reliability.
Trusted Customer
20 October 2019 21:06
'Value for Money'
Excellent service, a quality product at a sensible price.....
Honeywell V4043H 22mm 2 Port Motorised Zone Valve
The right product at the right price..
John Huskisson, Wolverhampton
20 October 2019 09:10
'First rate supplier, highly recommend'
Very prompt delivery, well packed and excellent communication and a very keen price
Honeywell V4043H 22mm 2 Port Motorised Zone Valve
Genuine Honeywell product not a cheap copy
Trusted Customer
19 October 2019 08:44
'Very helpful and efficient'
They identified the part I needed quickly and dispatched it immediately. They even offered to speak to my electrician about installation
Aube TH232 Switchable Sensing Programmable Thermostat
So far appears to be working well
Bob Sears, Nottingham
30 September 2019 07:19
'I would recommend Element Shop to anyone.'
The agent I spoke to recommend an alternative product to the one I had chosen, which turned out to be better suited to the job in hand and was better priced.
This is fantastic to hear, thank you very much for the great review.
20mm Premium Thermal Substrate Insulation Board 1200x600mm
Excellent product well priced
Jeff Walker, Harpenden
28 September 2019 18:27
'Very helpful because I was seeking a Devi replacement.'
Explained that the Devi control was not available but helped by explaining the current model was a replacement
Thank you very much for taking the time to leave a great review of our service.
DEVIreg Touch Programmable Thermostat (Pure White)
explained the devi model was obsolete and had been replaced
Trusted Customer
28 September 2019 17:07
Very helpful and qujck despatch of thermostat - which happened to ve in their sale at half price
Brilliant, thank you very much for the great review.
Chris Sheehan
19 September 2019 17:10
'Excellent customer service'
Very helpful and knowledgeable staff
Brilliant, thank you very much for the great review.
ProWarm™ ProTouch-E Wifi - White
Simple to fit and does what it says on the tin
Trusted Customer
9 September 2019 14:41
Easy to order and prompt delivery
Thank you for the great 5 star review of our prompt delivery and service.
DEVIcomfort 100w/m2 DTIR-100 1.0m2 100W Underfloor Heating Kit
I have had Devi underfloor heating for several years. When the bathroom tiles had to be replaced I had no hesitation in choosing Devi as I know the product to be excellent and that if needed the customer service is good.
Richard Merrell
4 September 2019 13:46
Good stock levels great price quick delivery - you can keep your screwfix!
Thank you very much for your fantastic review, it is very much appreciated.
Valmar Ott
27 August 2019 07:41
Fast reaction, good communication, short delivery time.
Thank you very much for taking the time to leave a great 5 star review of our service.
DEVIreg Smart Programmable Thermostat (Polar White)
Using many years without any problems, remote monitoring.
Trusted Customer
12 August 2019 07:53
Excellent customer service. Fast, next-day delivery as promised.
Brilliant to hear, thank you very much for the great feedback.
DEVIreg Touch Programmable Thermostat (Pure White)
Replaced old broken thermostat. It works - and is easy to programme and adjust.
Adrian Parsons, Reading
10 August 2019 08:18
'Prompt service.'
Quick delivery, competitive pricing, good suppliers
Thank you for your great comments about our quick delivery and prompt service.
DEVIreg Touch Programmable Thermostat (Pure White)
Good advice, sent immediately
Rod Dawes
30 July 2019 13:18
'Good bit of kit and easy to install and operate.'
Thermostat controller.
Thank you very much for the fantastic 5 star review.
DEVIreg Touch Programmable Thermostat (Pure White)
Easy to install and operate.
Trusted Customer
17 July 2019 13:27
Very helpful with their advice
Thank you very much for your really great comments.
DEVIreg Touch Programmable Thermostat (Pure White)
Top bananas in always apple pie
Ceramica Tiling Services, Nottingham
13 July 2019 22:23
Had a few heat mats of these guys, and quite a few customers have gone direct now as well. Very good service, the staff are helpful and delivery is quick. This is the only place I get underfloor heating from now
Thank you very much for this really great feedback.
Single Sided Tape (50m)
Good quality tape so it does actually stick and stay stuck
Superspray Adhesive for Matting (500ml)
Don’t really find I need this often as long as you prime floor properly but bonus incase you do
SmartMat 150w/m2 10.0m2 1500w Underfloor Heating Mat
Good quality and great price
SmartMat 150w/m2 20.0m2 3000w Underfloor Heating Kit + Harmoni 25 Thermostat
Good quality product, easy to fit
Harmoni 25 Programmable Thermostat
Comes in the kit and looks good for the price
Flexible Conduit for Floor Sensing Thermostat Per Metre
Think it could be longer piece
Christopher Mcclelland
14 May 2019 10:05
Excellent to deal with and extremely fast delivery.
Fantastic to hear, thank you very much for your review.
DEVIcomfort 150W/m2 DTIR-150 1.5m2 225W Underfloor Heating Mat
Excellent product. Easy to install.
Rodney Chilcott, Balloon. Scotland
12 May 2019 09:31
Ordered item on the Monday and arrived Tuesday. Fitted and set up same day. What can I say other than delighted. Thank you.
Brilliant to hear, thank you very much for leaving such a great review.
Aube TH232 Switchable Sensing Programmable Thermostat
Item ordered on Monday. Arrived Tuesday. Set up and working same day. What can I say other than delighted. Thank you
Trusted Customer
22 April 2019 23:33
'Garden room floor heating.'
Bought again from Underfloor Heating. Always great service. Competitive pricing with efficient delivery.
Thank you very much for the really fantastic review of our service we appreciate your great comments.
DEVIcomfort 150W/m2 DTIR-150 7.0m2 1050W Underfloor Heating Mat
Does what it says. Works fine.
Trusted Customer
9 April 2019 09:09
'Underfloor heating not working'
received the information I required. Thanks for your help.
Thank you very much for taking the time to leave great feedback.
DEVIreg Touch Programmable Thermostat (Pure White)
Problem solved! Thanks very much.
Peter England
8 April 2019 08:59
'Excellent'
Swift and Efficient
Thank you for the fantastic comments and 5 star feedback of our service.
Trusted Customer
2 April 2019 07:24
'Great service'
Competitive prices, and great speed of delivery. Needed a few extra items and they had them with me the following day. Would recommend.
Fantastic, thank you for the great review and recommendation.
Richard Turner
1 April 2019 18:12
'This is what customer service is about'
Very efficient service, very knowledgeable staff and an excellent product
Many thanks for your really fantastic feedback, it is very much appreciated.
Heatmiser neoAir Smart Thermostat (Glacier White) V2
It says smart on the pack and it is smart to set up, very good product
Malcolm Calvert
20 March 2019 09:06
The thermostat was delivered exactly to the time scale informed by email. Cannot comment on the product yet, due to be wired by our electrician this weekend.
Thank you very much for taking the time to review our service as excellent, we appreciate your great comments.
Jim Thornton, Wokingham
11 March 2019 08:17
'Great service, very efficient'
Would definitely use Underfloor Heating UK again
Thank you very much for the fantastic review of our service and advice, we appreciate the 5 star feedback.
DEVIreg Smart Programmable Thermostat (Black)
Great service, very helpful pre sale advice
Trusted Customer
23 February 2019 21:40
Quick delivery, good price and informative web site
Brilliant to hear, thank you very much for the great review.
Tony Price
21 February 2019 15:24
Fast quick delivery
Thank you for the review of our great delivery service.
Aube TH131 Floor Sensing Manual Thermostat
Does things easier then a digital one
Charles Christmas
18 February 2019 15:31
'If only all companies operated like this.....if !'
Having dealt with this company before, I already had a contact name in this firm, who knew of me, found my details and handled the new sale without hindrance.
Thank you Liam......keep up the great work
CFC Electrical
Brilliant to hear, thank you very much for the great review of our efficient service. I will pass on the fantastic feedback to Liam and we look forward to hearing from you again soon.
DEVIreg Touch Programmable Thermostat (Pure White)
Good quality stock at good prices.....and free delivery!!
Nick Beck
11 February 2019 11:05
Quick, easy and efficient.
Brilliant to hear, thank you very much for the really great review.
eMat Pro 150w/m2 12.0m2 1800w Underfloor Heating Mat
It works. Simple and well made.
Trusted Customer
10 February 2019 08:07
'Fast delivery just to the wrong address.'
I put in a different address for shipping but it was delivered to the billing address.
Thank you for your feedback. As this order was all done online and paid through paypal - you would have put in all of your own details in the shipping address and billing address. Paypal however, often default your shipping address to your billing address before we even get to see the orders.
I am very sorry about this confusion and unfortunate delivery mistake.
Kevin Simms
4 February 2019 08:18
'Very good'
Very straight forward. Arrived on time in good condition...fair price... would recommend them...
Thank you very much for the great review of our service and recommendation.
Honeywell V4043H 22mm 2 Port Motorised Zone Valve
Straight forward purchase
Paul Butler
29 January 2019 07:29
Great mat, would use again ,
Easy to use good adherence
Fantastic to hear, thank you very much for taking the time to review us.
Steve Price
26 January 2019 08:52
Order arrived within 2 days 1st class service.
Brilliant, thank you for the really great review of our service and delivery.
DEVIreg Touch Programmable Thermostat (Pure White)
Simple to set up and use.
Wendy Seward
21 January 2019 07:12
'Great service'
Excellent
Thank you for the great feedback.
Aube TH131 Floor Sensing Manual Thermostat
Excellent service, next day arrival
Trusted Customer
20 January 2019 11:55
'Very quick delivery'
Very quick delivery.
Thank you very much for taking the time to review us as excellent, we appreciate it very much.
DEVIreg Touch Programmable Thermostat (Pure White)
This item replaced an older unit that had stopped working. Easy to install and use. Very pleased with it.
Griffins Electrical Services, E Sussex
20 January 2019 09:52
Excellent service as always, with prompt next day delivery.
Thank you very much for the great feedback of our excellent service.
Chris Owen
20 January 2019 08:47
'Prompt and value for money'
Good price. Quick service.
Fantastic, thank you for the great review.
Trusted Customer
2 January 2019 13:20
Rapid delivery even in the run up to christmas
Thank you for the really great 5 star review of our service and delivery, we appreciate the fantastic feedback.
DEVIreg Touch Programmable Thermostat (Pure White)
Just what I wanted. Matched an existing product
Ian Wheatcroft
18 December 2018 06:50
'Excellent service'
Excellent delivery service, very prompt. Very prompt despatch.
Thank you very much for the great review of our service and prompt delivery.
DEVIcomfort 100w/m2 DTIR-100 9.0m2 900W Underfloor Heating Kit
Devimat is very easy to install and always deliver the expected results
Trusted Customer
16 December 2018 10:16
'Very good overall service'
Excellent prompt service . Delivery was to Ireland and was good - if not excellent . Could possibly have been delivered a day earlier which would have been helpful but wasn’t a deterrent to using this service again
Thank you very much for your great feedback on our service and delivery.
Andy Pendry
16 December 2018 10:10
Excellent service & product. Will definitely recommend & use again.
Jayson Forrest
8 December 2018 08:03
'Good customer services'
very helpful
Thank you for your great feedback.
ProWarm 12mm European Standard Pex-Ai-HDPE Pipe 80m
great arrived on time staff very helpful
Trusted Customer
1 December 2018 07:19
'Great experience'
Excellent experience. Very easy. Rapid service with email updates. Delivered next day. Would use again. A really easy purchase
Manjeet Singh Dhani
28 November 2018 14:25
'Excellent price'
Fast delivery
Thank you very much for the fantastic 5 star review.
Honeywell V4043H 22mm 2 Port Motorised Zone Valve
Excellent product and value for money
Trusted Customer
28 November 2018 09:17
On-line site easy to use, kept informed of delivery and arrived as per notification.
Product arrived undamaged.
Brilliant, thank you very much for the great review.
6mm XPS Premium Insulation Board 1200x600mm
Thin insulation board , easy to handle and cuts easy with a stanley knife
Trusted Customer
28 November 2018 08:07
Easy to set up over the phone, good service and good communication
DEVIreg 535 Programmable Thermostat (White)
it works jus the way I expected it to
Michael Till
20 November 2018 07:39
'Excellent supplier and product'
Very good sales support - always helpful. Excellent p&p and prompt delivery.
New Devireg Touch controller is a vast improvement over original ‘clunky’ device. Is easy to install and set up using instructions and works perfectly.
DEVIreg Touch Programmable Thermostat (Pure White)
Excellent replacement for original. Easy to install and setup and works perfectly. LCD display is a tad on the bright side for my taste, (located in bedroom), even in dimmed mode but soon got used to that.
Anil Dattani
13 November 2018 15:52
'Efficient'
The price was reasonable and delivered the next day! What more can one ask?
Thank you for taking the time to leave such great feedback.
Alan Wood
13 November 2018 07:42
I would definitely recommend them to others & I would use them should the need arise.
DEVIreg Touch Programmable Thermostat (Pure White)
I needed this product to replace a faulty Devireg controller
Trusted Customer
13 November 2018 06:27
I was sent the wrong part. Similar but not the one I ordered. . I checked my order, and I definitely ordered the correct one. I already had a thermostat in position, which wasn’t working and I wanted the identical one so that I could just replace the front cover. Instead of just replacing the front cover I now have to pay for an electrician to come out to replace it fully.
Heatmiser Slimline Thermostat V1
It’s still not fitted so no feedback possible yet
Ben Clarke
12 November 2018 06:35
'Very good.'
Reasonable price, prompt delivery! What’s not to like? Will use again.
Thank you for your great comments regarding our service and fast delivery, we appreciate your feedback very much.
Honeywell V4043H 22mm 2 Port Motorised Zone Valve
Just the job
Jacqui Bell
10 November 2018 11:55
'Excellent service '
Dealt with Dean and can’t thank him enough very professional patient and really helpful 10 out of 10 asset to the company
Thank you for your lovely comments. I'm really pleased that Dean was able to offer helpful advice to you and have passed on the fantastic feedback. If you need any further assistance please do not hesitate to contact us on 01473 276686.
Two Ltd
9 November 2018 09:10
Fantastic Service, Quick Delivery. Will use Underfloor Heating UK for all of our underfloor heating projects
Thank you very much for your really great review. I will pass on your positive comments to our sales, technical and administration team and look forward to hearing from you again.
Single Sided Tape (50m)
Excellent Product, Fantastic Value for Maoney
DEVIcomfort 150w/m2 DTIR-150 8.0m2 1200w Underfloor Heating Kit
Excellent Product, Just What We Wanted
DEVIcomfort 150W/m2 DTIR-150 8.0m2 1200W Underfloor Heating Mat
Excellent Product. Fits Our Requirement Perfectly
Gary Stockwell
7 November 2018 17:24
'Very good experience with web site and delivery.'
Delivery very quick and efficient.
That is really fantastic to hear, thank you very much for the great feedback of our website and delivery service.
DEVIreg Touch Programmable Thermostat (Pure White)
Good product. Better than old model thermostat.
Tim Clark
31 October 2018 06:27
'Excellent Service'
Excellent service!
Thank you very much the excellent review.
DEVIreg Touch Programmable Thermostat (Pure White)
Excellent service and product, easy to install and use.
Robert Watts
29 October 2018 10:26
'Hassle free will use again'
Easy to use
Delivered on time
Will use again
That is great to hear, thank you for the positive feedback.
Robert Greive
27 October 2018 08:02
The service was prompt and quick
DEVIreg Touch Programmable Thermostat (Pure White)
It has the capability to monitor your heating needs
Peter Rogers, Appley Bridge
25 October 2018 22:13
'Helpful Company'
I discussed the product with the company before purchase and they were very helpful
Thank you for the great customer service review, we appreciate your feedback.
John Sailbery
23 October 2018 15:43
'Great service, Highly recommended'
Great service, and tech support. Highly recommended
SmartFoil 140w/m2 Mat - 4.0m2, 560w
Great purchase. easy to follow guide, tech back up
Sandra Barron
21 October 2018 11:46
'Excellent service'
Ease of use on website. Quick delivery. Good price.
Thank you for taking the time to review our service and website as excellent, we really appreciate it.
DEVIreg Touch Programmable Thermostat (Pure White)
Replacement for part that broke
Peter Tribe, Bradford On Avon
21 October 2018 11:31
'Underfloor Htg UK GOOD; DEVI Reg Touch instructions useless'
Underfloor did extremely well, delivery next day, and they were very helpful when I needed to query the instructions for setting up the DEVIreg Touch underfloor heating timer.
I would not agree with all the statement that this timer is easy to set up.
Many thanks for your comments.I am very sorry to hear that you did not find the Devi Touch easy to operate. Devi do offer a portal programmer which when completed allows you to add a simple 5/6 digit code which pre-programs your Devi touch unit for you making the process a lot easier.
I certainly hope that this helps.
If we can be of further assistance please do not hesitate to contact us.
DEVIreg Touch Programmable Thermostat (Pure White)
The instructions included with the timer stop halfway through the process, and you need to download/print at least 30 pages off the internet to figure out how to operate it.
The instructions from Devi also give you touch.devi.com to refer to, and this page does not exist on the internet, and also refers to a web code interface set up via a 'web generated code', and if you try to open it on the net you get a warning 'DANGER do not open' on your screen.
So it would be helpful if Underfloor heating could either include their own instructions for the uninitiated like me, or insist that DEVI produce instructions that are actually correct.
Link for Touch http://heating.danfoss.com/external/flash/virtualstat/DRT_FullLoad.swf
Please note - This will only work if opened in Internet Explorer
Nick Webster
21 October 2018 10:40
Good web site & prompt delivery for a good product.
Fantastic, thank you very much for the great comments.
ProWarm Digital Thermostat (White) + Remote Control
Good web site, product, price & prompt delivery.
Oksana Romanovska
21 October 2018 06:35
excellent
Thank you for the 5 star service rating.
DEVIcomfort 150W/m2 DTIR-150 10.0m2 1500W Underfloor Heating Mat
happy about everything , will recommended
DEVIreg Touch Programmable Thermostat (Pure White)
easy to control, nice look
Trusted Customer
18 October 2018 07:46
'Fantastic service'
Under floor heating is not something that you buy everyday so making the right choice can appear to be a little daunting, so any help you can get is appreciated .
The staff at the Element Shop were great, despite the number of emails I sent asking various questions they always answered quickly with easy to understand information.
They were also the cheapest supplier of the Prowarm heating kit that I could find and the item was delivered the day after ordering.
Thank you very much for your great feedback of our service and advice , we appreciate your praising comments.
Trusted Customer
15 October 2018 16:34
Very good and would definitely recommend.
That is fantastic to hear, thank you very much for the recommendation.
DEVIreg Touch Programmable Thermostat (Pure White)
Cannot comment at the moment about the Thermostat being fitted next week.
Errol Francis
14 October 2018 18:58
Have used these guys twice now. Very responsive. Next day delivery. Efficient and friendly service.
Thank you very much for the great service review. We do our very best to ensure that we provide excellent customer service for all of our customers.
DEVIreg Touch Programmable Thermostat (Pure White)
One stop shop. o qualms. Very quick and easy to deal with.
Richard Smith, Cheshire
10 October 2018 15:13
'First Class !!!!'
Great service - very knowledgeable staff on the helpline - advised of exactly which item was compatible as a replacement for an obsolete stat, and prices are very competitive too. Also delivery was perfect as arranged. All in all excellent, and will definitely use again.
DEVIreg Touch Programmable Thermostat (Pure White)
Excellent item as recommended by Underfloor Heating as direct replacement for existing obsolete unit (DeviReg550)
DEVIcomfort 100w/m2 DTIR-100 2.0m2 200W Underfloor Heating Mat
Great product at a great price!
Claire Flynn
10 October 2018 07:52
'Excellent see'
Advised on order, part was obsolete but recommended alternative which works perfectly and arrived promptly
DEVIreg Touch Programmable Thermostat (Pure White)
Excellent though requires a bit of patience to set!
Imad Fathallah
9 October 2018 08:36
Helpful and professional