Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 90% | |
| 4 | 7% | |
| 3 | 1% | |
| 2 | 1% | |
| 1 | 1% |
Latest Element Shop customer service reviews
Trusted Customer
26 October 2021 12:20
Best price available at the time, quick delivery. Item is perfect as described and works as described.
Stephen Lunt
26 October 2021 07:48
Everything arrived as advertised and promptly
Patrick Benzynie
23 October 2021 07:16
Perfect experience. Good website, prompt delivery and advised of delivery date, well packaged underfloor heating controller.
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Snubber/Contact Supressor for Contactor Control
Electrician advised not required ?.
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
Easy to install and clear instructions.
Trusted Customer
19 October 2021 08:01
Very slow in getting a response for an item return. Had to search for ages just to find someone to help me.
Thank you for your feedback.
I am very sorry that you found it difficult to return your item. The best way to return an item would be to call during office hours (9am-5pm) or to email our customer services with the email address found on your invoice.
David Millar
18 October 2021 21:10
'Always deliver what they say'
Another great experience with these folks. Very good service.
Trusted Customer
15 October 2021 10:23
'Good experience.'
Quick delivery, no problems at all.
Heatmiser neoHub Neo System Gateway G2
Seems to work well so far. No problems.
Trusted Customer
13 October 2021 18:25
Good price quick delivery and NO exorbitant shipping costs
Trusted Customer
13 October 2021 09:34
'Great prices, service and speedy delivery'
Not only great prices but excellent pre sales support and really fast delivery.
Heatmiser neoAir Smart Thermostat - Glacier White v2
Excellent system to modernise my heating system controls
Heatmiser neoHub Neo System Gateway G2
Excellent system to modernise my heating system controls
Mac Mcgarry
13 October 2021 07:48
'Complete lack of customer service'
My overnight delivery didn’t arrive. When I raised this with the shop their attitude was couldn’t care less. Male member of staff.
Thank you for taking the time to leave feedback.
Unfortunately due to the fact that you entered the wrong postcode when ordering online, it meant that your delivery was actually sent out to the wrong address and we have since tried to correct this for you. You requested to cancel this yesterday after us arranging delivery to your new address - which we are happy to do and we have refunded you also.
Heatmiser neoHub Neo System Gateway G2
Never arrived had to ask for a full refund. Still waiting!!
Trusted Customer
12 October 2021 19:56
Fast delivery as promised items were all correct.
Thank you for your positive comments about our service.
6mm Premium Thermal Substrate Insulation Board PCS DeltaBoard (3m² Kit)
Packaging could be better
10mm Premium Thermal Substrate Insulation Board PCS DeltaBoard (3m² Kit)
Packaging could be better
10mm Premium Thermal Substrate Insulation Board PCS DeltaBoard (5m² Kit)
Packaging could be better
Antony Edwards
12 October 2021 08:48
Quick dispatch
Nicci Handley
11 October 2021 13:46
Very fast delivery, exactly the items I needed at a good price also. Cheaper than buying directly from the manufacturer
Trusted Customer
11 October 2021 08:29
All good.,quick delivery and everything works perfect. Thanks
Heatmiser neoStat v2 Programmable Thermostat - White
All perfect. Quick delivery. Thanks
Colin Beach
8 October 2021 11:37
excellent service
Thanks for the 5 star review.
Terry Saunders
8 October 2021 10:14
'First class service'
First class service fast and efficient
We're happy to see that you had a First class experience with Heater Shop. Thanks for sharing your 5 star review.
Trusted Customer
8 October 2021 09:23
'Good service'
Good service
Heatmiser UH8 8 Zone Wiring Centre v2
Good service and value.thanks
Anthony Small
7 October 2021 17:10
Extremely pleased to do business with you and products are excellent.
Thank you so much for taking the time to leave an excellent rating.
We really appreciate your business. Please let us know what we can do for you in the future.
Trusted Customer
7 October 2021 10:22
'Web page update required. But very happy'
Very fast delivery of quality item. Good communications. However, they need to keep their web page up to date to show when an item has been superceded with an updated replacement
DEVIreg Touch Thermostat - Pure White
Excellent item, well designed, user friendly and easy to connect.
Trusted Customer
7 October 2021 07:51
'Prompt delivery. Excellent price'
Prompt delivery. Excellent price
Raychem Green Leaf Touch Screen Programmable Thermostat
…………………………. Works fine……..
Trusted Customer
5 October 2021 15:55
Prompt and quality
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Anthony Casey
29 September 2021 07:06
'Quality product'
Good prices and quick
Thank you for taking the time to complete this great 5 star review on our services.
Trusted Customer
28 September 2021 12:43
Very quick to order and good price. Delivery including tracking excellent.
This is excellent to hear. Thank you for submitting a 5 star review!
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
It was replacing an old version of AUBE floor thermostat. Very easy to fit.
Gary Lloyd
28 September 2021 09:59
'Aube Thermostat'
Good description of equipment and very well presented website, easy to set up account and check out, thermostat arrived next day and postage was free. This was the best price out of all competitors.
Thank you for taking the time to submit this detailed, 5 star review.
It is great that you are happy with our services and your new thermostat.
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
Excellent all round will definitely use again in the future.
David Turner
28 September 2021 07:55
All good quick dispatch
Fantastic to hear, thank you very much for the really great review.
Harmoni - SmartFlex Under Tile Loose Laid Cable, 800W
easy to use great system very versatile
Trusted Customer
20 September 2021 16:11
'SPOT ON'
Ordered two after a recommendation from my plumber. Items arrived within two days. Fitted now and work perfectly. Definitely recommend the product and supplier.
Fantastic to hear, thank you very much for the really great review.
Heatmiser neoStat Programmable Thermostat - Black v2
Perfect for an underfloor wet heating system.
Rodney Cash
17 September 2021 14:42
Purchased a product online. The service was excellent, prompt and efficient. Would not hesitate to buy another item if needed.
Thanks for the 5-star review. The team at Heater Shop is thrilled you’re happy with your recent purchase.
Trusted Customer
17 September 2021 09:16
'Excellent'
Everything
Thank you for the 5 star rating.
Tom Mrozinski
16 September 2021 13:56
Quick and all ok
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Harmoni - SmartMat 200w/m² - 0.5m² 100w Underfloor Heating Mat
Overall it is a good product
Harmoni - SmartMat 200w/m² - 4.0m² 800w Underfloor Heating Mat
Overall it is a good product.
Geraldine Sparkes
13 September 2021 20:08
Helpful and quick service.
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Paul Saunders
10 September 2021 10:47
'You could not get a more speedy service'
Honesty , you could not get a speedy order, ordered in post , that day , keep it up
Thank you so much for taking the time to leave an excellent rating. Your review means a lot and shows us we are on the right track.
Trusted Customer
6 September 2021 17:35
'Fghcghjvghxdfz'
yes, very good
Thank you for the great review!
Trusted Customer
26 August 2021 19:48
'Orderd 5pm and arrived following morning 8am good timing'
excellent service
Thank you for submitting a 5 star review.
We really appreciate your positive comments and are glad it was delivered super quickly for you.
Wayne Wk Lam
25 August 2021 08:30
Was very quick
Thanks so much for sharing your experience with us. We appreciate the 5 star review.
Trusted Customer
12 August 2021 08:22
Excellent product, web site easy to use and the delivery arrived the next day foc. Price was very good
Fantastic to hear, thank you very much for the great review
Trusted Customer
10 August 2021 07:50
Superb service
Thank you for your positive comments about our service.
Richard Thomson
9 August 2021 07:19
'Excellent service'
Order process was very easy and delivery w2as prompt and on time. All round service was excellent .
Thanks so much for giving us your opinion on how we are doing.
We're glad that our customers are having a great experience.
Stiebel Eltron DEM 3 Set Instantaneous Unvented Water Heater
Excellent all round service
Ken Gill
2 August 2021 15:19
Very prompt, efficient delivery
Thank you for this positive review on our delivery service. We highly appreciate this.
Stiebel Eltron DEM 4 Set Instantaneous Unvented Water Heater
Installed and operating although the fibre washer on the hot connector had to be replaced with a rubber washer. It was bought to replace one from another manufacturer which repeatedly failed (triac failure) after about 12 months use - 4 times in 4 years. It remains to be seen how reliable this one is.
Gary H, Stowmarket
2 August 2021 14:07
'Excellent and highly recommended.'
Good clear website, competitive pricing and excellent delivery service (next day!). Communication was comprehensive and clear throughout the process.
Thank you for this lovely review on our services. It is excellent to hear you were informed every step of the way.
Heatmiser neoHub Neo System Gateway G2
Great way to remotely and comprehensively control the heating and hot water system.
James H Noel
28 July 2021 12:46
Good product - great delivery
Thank you for your positive comments about our products and delivery.
Trusted Customer
27 July 2021 08:50
Great quality and quick delivery
Fantastic to hear, thank you very much for submitting a review.
Peter Eccleston
26 July 2021 07:06
'Recommend'
Fast delivery and the cheapest price, perfect service
Thank you for these awesome comments. We appreciate you taking the time to complete this review.
Heatmiser neoHub Neo System Gateway G2
Excellent customer experience
Trusted Customer
25 July 2021 11:17
Ordered, arrived really fast, works well
Stiebel Eltron DCE-X 10/12 Premium - 238159 (Single Phase) Instantaneous Water Heater 4i Technology
Very happy with this machine. Miles above my previous instantaneous water heater, which was redring. This cost a lot more but it is a lot better
It's great to hear that you are happy with your new water heater. Thank you for choosing us and for submitting a great review.
Trusted Customer
23 July 2021 17:45
'Great service'
Great service - what I wanted, at a good price, delivered really quickly.
Fantastic to hear, thank you very much for the really great review.
Mohammed Sheraz Bashir
23 July 2021 13:19
'Great purchase'
Great item. Item as described. Perfect.
Many thanks!
Thank you so much for taking the time to leave us a 5 star rating - it's very appreciated.
Heatmiser neoHub Neo System Gateway G2
Easy setup and friendly interface
John Rhodes
23 July 2021 10:07
'Great service, fast and easy to use'
Great service. Easy to use website and next day delivery - perfect. Will definitely use again when I need stuff
Fantastic to hear, thank you very much for the great reviews of these products.
10mm XPS Premium Insulation Board (10m² Kit)
As described, competitievely priced and exactly what I wanted
Arrived the next day
Double Sided Tape (50m)
Double sided, typed twice....
Single Sided Utility Duct Tape (50m)
Single sided, typed twice to reach minimum characters....
10mm XPS Premium Insulation Board 1200mm x 600mm
Same as before, typed twice to reach minimum characters
Max, London
23 July 2021 09:36
'Excellent product and service'
Excellent service, would recommend
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Pipe Conduit - 50m
Excellent product and timely delivery
Anthony Godfrey
23 July 2021 09:08
'Good prices, quick (often free) delivery, good website - job done'
Chose them originally because they were the only place I could get the item at a reasonable price but was pleasantly surprised. Website is clean and easy to navigate. Good communication throughout the buying process, free delivery and you can claim a full refund if things go awry.
Thank you for choosing Heater Shop and for completing a lovely review on our products and services. It is great to hear you are happy with our process.
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
Easy to fit as a replacement for an older thermostat, clear instructions and a doddle to set-up
Trusted Customer
23 July 2021 09:06
'Reasonable price and clear website'
Cheap and reasonable prices and fast free delivery
It is great to hear you are happy with our pricing and services. Thank you for taking the time to complete a review.
James Houghton
23 July 2021 08:54
'Great service'
Did exactly what it said on the tin very happy
Thank you for submitting a review on your new product. We are glad to hear you like the Mirror Demista.
Demista 230V Heated Mirror Demister Pad 300mm x 330mm
Great service product did it exactly what it said on the tin
Demista Mirror Capacitance Grounding Pad - 2m
Great service Did exactly what it said on the tin
Trusted Customer
23 July 2021 08:52
'Works'
Came quickly works fine
Heatmiser neoHub Neo System Gateway G2
Easier to use than the wall mounted screens
Fantastic to hear, we are glad you are happy with the product.
Giuseppe Gagliardi
23 July 2021 08:44
Good service thanks!
This is great to hear. Thank you for submitting a review.
Alan Barker, Leeds
23 July 2021 07:53
Excellent quality product ... Delivery time Very good ... No problems whatsoever.
It is excellent to hear you are happy with your new water heater. Thank you for the great comments on our delivery service.
Stiebel Eltron DCE-S 10/12 Plus - 238154 (Single Phase) Instantaneous Water Heater 3i Technology
Can't comment on the efficiency until the winter months .. but so far excellent.
Marc Jones
23 July 2021 07:13
'Will use again'
Super quick delivery and a great price
Thank you for your positive feedback. We appreciate your business with us.
Trusted Customer
8 June 2021 09:44
Very quick and efficient. Sales staff were extremely helpful. Will certainly use again.
Thank you for this lovely review. Glad we could help and you are happy with your new thermostat.
DEVIreg Touch Thermostat - Pure White
Works very well and very easy to use in manual mode - which is just what we wanted
Ross Brennan
31 May 2021 12:58
'Brilliant on every level'
Brilliant on every level , quote was quick and easy to understand... would recommend and purchase again
Thank you for the positive review. We are glad to hear our sales team were helpful in the ordering process.
Gerrit Groenewold
31 May 2021 08:06
'Excellent'
Quick, Efficient
Thank you for your positive comments about our service.
Chris
29 May 2021 07:09
'Some great advice. Using these as a base for an above ground swimming pool.'
Excellent service
Thank you for your positive comments about our service.
Dominic Jordan
25 May 2021 07:05
'Exceptional'
Exceptional service! Ordered at 2pm and received the next day (and I live in the highlands). Delivery team were helpful in taking the items in
All round great price and service
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
Johnny Robinson
21 May 2021 13:15
'Great company good products'
Great company, practical no nonsense advise and purchase made easy and delivered quickly. Will use again, Dean was really easy to deal with highly recommended.
This is great to hear. Thank you for taking the time to complete a review. Your review means a lot to us and lets us know we’re on the right track.
Chop Armstrong, Consett
18 May 2021 14:12
'Good product delivered on time.'
Very quick Delivery and good price, Devimat touch is a big improvement over the old Devireg 550, so easy to use.
Thank you for completing this review. It is great to hear you like the new Devireg Touch.
DEVIreg Touch Thermostat - Pure White
Good product so much easier to use than old Devireg 500 and a straight swap.
Trusted Customer
18 May 2021 13:26
Goods supplied quickly, well packaged.
Thank you! We appreciate you taking the time to review our services.
DEVIreg Touch Thermostat - Pure White
A bit fiddly to install but works well
Bhavin Shah, Bexleyheath
18 May 2021 08:37
fast service and excellent prices
Heatmiser neoAir Smart Thermostat - Black v2
easy to add and operate device
We are glad you like your new Heatmiser thermostat. Thank you for submitting a review.
Trusted Customer
18 May 2021 08:24
'Prompt response'
Very fast service!
Thank you for submitting this amazing review. We hope you like your new thermostat.
Heatmiser Slimline-e Thermostat v3
Fast and reliable service.
Alan Wood
17 May 2021 12:29
Great product wish I would have used it years ago top quality insulation my brother is thinking of getting some imself good price as well
Thank you for this amazing review. We are glad you're happy with your insulation boards.
10mm XPS Premium Insulation Board 1200mm x 600mm
Fantastic stuff top quality it did the job perfect
Ian Kevern
8 May 2021 07:57
'Excellent service'
Brilliant service and very fast delivery. Well packaged definitely recommended.
This is great to hear. Thank you for completing a lovely review. We appreciate it.
Ultra Level IT 2 Self Levelling Compound
Brilliant and easy to use
Trusted Customer
6 May 2021 11:33
Competitive price and quick delivery. Also very well packaged up. Very pleased overall. Thanks.
This is fantastic to hear. Thank you for your positive comments about our prices and delivery service.
Ultra ProPrimer - Multi Surface Primer 1L
Great on my asphalt floor. I needed to be sure the tiles would stay put with a washing machine vibrating above them. This product dries quickly and stays sticky. Great base for the tile adhesive.
It is great to hear you are happy with this product. We’re very grateful for customers like you.
Petar Ceran
3 May 2021 08:26
I was very impressed with the ease with which I found the items I needed on the website as well as next day delivery. 5 stars service.
Fantastic to hear, thank you very much for the really great review.
Craig Leiper
3 May 2021 07:38
Guided me over the phone to a nice discount offer that I didn't notice on their website. Will be using again in the not too distant future.
Thank you for the positive review. We are glad to hear our customer service team was able to help you in finding the right product.
Ultra-Tile ProRapid RS Rapid Set Flexible Tile Adhesive (White)
Not sue I can get too excited about an adhesive product but as part of the overall purchase experience, I am happy to lump it in as part of the experience
6mm Premium Thermal Substrate Insulation Board PCS Delta Board 1200mm x 600mm
Looked at other products but have found this to be at a good price point
40mm Galvanised Washer & 25mm Screw (Pack of 50)
Good price compared to rivals
Delta Board Jointing Tape for Thermal Substrate Insulation Boards
A good alternative to other similar products but at a considerably cheaper price
6mm Premium Thermal Substrate Insulation Board PCS DeltaBoard (3m² Kit)
Good product at a fair price
David Baines
3 May 2021 07:36
'Fantastic company. Great service'
Excellent service from this company five-star would use 100% every single time
Trusted Customer
27 April 2021 18:04
'No fuss good service'
Very good and competitive
Thank you for completing a review. We are glad you are happy with our service.
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
No issues prompt delivery at competitive price
Steven King
27 April 2021 09:04
very efficient service and great communication
This is great to hear. Thank you for taking the time to submit a review. We are proud of our efficient service.
Heatmiser RF-Switch Wireless receiver v2
very efficient and great level of service
Steve Curtis
27 April 2021 07:14
'Let down badly by poor couriers'
Great service, rubbish couriers.
Did not call despite a contact number and clear
Instructions being left.
Time to change providers!!
Thank you for taking the time to complete a review. I understand there was some confusion about the parcel being delivered which I can see has been resolved.
I do apologise about the poor communication from the courier driver. I have passed this complaint on to Parcelforce.
Carolyn Ward-daniels
26 April 2021 09:19
'Great service'
I have used this company for years. I love the product and have specified it many times. Quotes are done straight away and deliveries prompt.
Thank you for your positive feedback. We appreciate your regular business with us.
John Holland, Herne Bay
26 April 2021 07:49
'Not as ordered but better.'
Delivered in good time and does the job. Not exactly as ordered but turned out to be better than the original.
Thank you for your positive feedback. We appreciate your business with us.
Please do not hesitate to contact us with any product queries.
DEVIreg Touch Thermostat - Pure White
Already told you on previous screen!
Trusted Customer
19 April 2021 15:03
'Good Service'
fast and efficient service
Thank you for the great review. We appreciate it.
ProWarm ProTouch-E WiFi - White
thermostat easy to install & working well. Took several attempts to connect via Wifi as seems to need very strong signal via the App.
Trusted Customer
12 April 2021 09:02
'Excellent Service, prompt delivery and friendly helpful customer service.'
Excellent Service, prompt delivery and friendly helpful customer service.
We can’t thank you enough for the kind words about our products and services. We appreciate your business with us.
Harmoni - SmartMat 200w/m² - 5.0m² 1000w Underfloor Heating Mat
easy to lay and sticks to the floor
DEVIreg Touch Programmable Thermostat (Pure Black)
easy to use, good design, looks great on the wall
Trusted Customer
6 April 2021 08:45
'Excellent'
competitive price and fast delivery
Trusted Customer
4 April 2021 09:14
Great service and price
Thank you for your positive comments about our service.
Heatmiser RF-Switch Wireless receiver v2
Good product and service provided
Shaun Williams, Dennington
24 March 2021 21:45
'Excellent customer service'
Excellent service. Can’t fault them. Staff were most helpful even phoned me up when I had a question.
Thanks for your kind words about our products and services. We’re very grateful for customers like you.
Trusted Customer
22 March 2021 14:13
'Best electric underfloor heating products on the market!'
Great service, excellent product and fast delivery! Would recommend every time for underfloor heating, no one else comes close!
Thank you for your positive feedback. We appreciate your business with us.
Harmoni - SmartMat 100w/m² - 1.5m² 150w Underfloor Heating Mat
Best electric underfloor heating mats on the market. no one else even comes close. Have used before and will use again, my clients love them!
David Keen
17 March 2021 06:40
Very good service from start to finish
Thank you for this great review. We are glad you are happy with the service.
Trusted Customer
14 March 2021 08:35
'Highly recommend'
This is the second time using Element Shop. Helpful, efficient and fast delivery. Highly recommend them
Trusted Customer
8 March 2021 13:59
Item arrived more quickly than expected and in perfect condition.
Trusted Customer
8 March 2021 10:48
Fair price
Heatmiser neoStat v2 Programmable Thermostat - White
expensive, but looks cooler than the previous version
David Nash, Lincoln
2 March 2021 08:08
'Fantastic service'
Great service and product delivery times Would definitely use again *****
ProWarm ProTouch-E WiFi - White
Use these with underfloor heating jobs perfect wifi and app abilityy
Trusted Customer
16 February 2021 10:14
'Brilliant'
Very helpful ..quick and easy transaction, from ordering to arrival was 3 days..excellent
DEVIreg Smart Electric Programmable Thermostat - Black
Excellent ..looks modern and easy to use