Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 88% | |
| 4 | 9% | |
| 3 | 1% | |
| 2 | 1% | |
| 1 | 2% |
Latest Element Shop customer service reviews
Phil Iveson
11 January 2021 08:33
Fast and efficient, good website, clear and precise. fast delivery through the Xmas period. Excellent service from start to finish.
Fantastic to hear, thank you very much for the really great 5 star review. Our limited team that work over the Christmas period work exceptionally hard to ensure that deliveries run as smoothly as possible - so thank you for the great feedback.
DEVIreg Touch Programmable Thermostat (Pure Black)
Fantastic piece of kit, Small and discreet but easy to use and set up.
I swopped my old DEVireg after fourteen years service after a fault occurred. Easy to swop out and use.
Neil Dawson
11 January 2021 07:25
'All issues resolved, happy customer.'
all issues resolved, happy customer.
Thank you for your feedback.
I am very sorry that you were delivered the wrong item. Unfortunately our office and warehouse were both closed over the Christmas period and although we have a limited team go in to deal with orders and monitor both emails & enquiries, we were not fully back in the office until 4th January. If you could call us on 01473 559079 we can ensure that your replacement has been sent and that everything is satisfactory.
Reliance 22mm 2 Port Motorised Valve
Wrong part received via post
Ian Jordan
6 January 2021 23:45
'Awesome customer service. (Thanks!)'
Very good customer service. I bought a heating controller that I could not get to work, so contacted the team and was led through a returns procedure very smoothly and easily.
I was very happy with free postage offered with my order and even more so with free return of the duff unit. I thought this was very generous and I'm more than happy to recommend them and return for repeat orders.
Thank you very much for your really fantastic review of our customer services. The feedback is brilliant to hear.
Aube TH131 Floor Sensing Manual Thermostat
I'm sure it's fine, but mine was DOA, hence a neutral review as I didn't actually get to use it.
Stuart Radley
4 January 2021 07:18
'Great company'
Have been using the Element shop for some time now, Very good pricing speedy delivery everything you need.
Fantastic to hear, thank you very much for the really great review of our service and speedy delivery.
6mm Premium Thermal Substrate Insulation Board 1200 x 600mm
I use these boards an awful lot, they always seem to have them in stock which is very important as I don't like to hold too many in stock myself. Good product and very similar to there brands.
Tracey Dunn
3 January 2021 10:33
'Fast, efficient customer service'
Quick delivery, product as expected. Would purchase from them again.
Brilliant to hear, thank you very much for taking the time to leave great feedback.
Heatmiser Slimline Thermostat V2
All in working order. Previous one stopped working for no reason after about 2 years so I hope this one lasts longer.
Mike Daly
3 January 2021 09:28
'Good product excellent delivery'
Really great delivery of a reliable and well described product
Thank you very much for taking the time to leave fantastic feedback, it is very much appreciated.
DEVIreg Touch Programmable Thermostat (Pure White)
Instructions could be a bit less jargony and more for everyday folk
Trusted Customer
29 December 2020 10:18
'Good price, quick delivery, excellent service'
Good price, quick delivery, excellent service
Trusted Customer
27 December 2020 08:45
'Excellent service, use them all the time now.'
Excellent service throughout. Web site easy to navigate, payment page simple and regular updates on delivery times. Good selection of products and good prices. Telephone technical backup is excellent.
Fantastic to hear, thank you very much for the really wonderful comments of our technical help and customer services.
SmartFlex Cable - Under Tile Loose Laid Cable, 400W
Quality product, well packaged with good instructions
David F, Darlington
23 December 2020 07:46
'Good service'
No problems- item delivered speedily with no fuss
Raychem Green Leaf Touch Screen Programmable Thermostat
Retrofit to NRG wall box straightforward. Works well, Very easy programming, looks neat. Very good price from the element shop
Daniel Broad
22 December 2020 06:15
Great price and delivered on time
Fantastic to hear, thank you very much for the really great review.
Heatmiser DS1 Manual Dial Thermostat
Simple and reliable - used to replace faulty, more complex digital thermostat
Trusted Customer
21 December 2020 09:13
The thermostat I ordered was no longer available. They called me and advised a replacement.
Many thanks for your really great feedback.
Trusted Customer
20 December 2020 08:31
Great help from phone customer service person and then fast postage to receive new part a day later. Allround good service. Very impressive
Brilliant to hear, thank you very much for the really great review of our customer service and fast delivery.
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
Good service. Worked well
John Phillips
20 December 2020 07:42
'Excellent advice and quick Delivery'
Easy to contact
Many thanks for your really great review of our service and delivery.
DEVIreg Touch Programmable Thermostat (Pure White)
The right controller for my heated floor
Peter Rogers
17 December 2020 08:00
'Excellent company to deal with'
Quick delivery, quick and very helpful when I called them to clarify an issue. Very impressed.
Fantastic to hear, thank you very much for your kind words.
DEVIreg Touch Programmable Thermostat (Pure White)
Just what I needed, underfloor heating works again. Wonderful.
Trusted Customer
15 December 2020 17:55
'Great service all the way.'
They processed the order and got it out to me very quickly. Great price and customer happy. That's all we need!
Thank you for the great review of our service and quick delivery, it is very much appreciated.
Aube TH131 Floor Sensing Manual Thermostat
Even though this UF heating controller does not have stacks of features this is what the client wanted! Just an on/off and rotary dial, simples!
Beverly Turner
13 December 2020 23:15
Good communication from seller. Item arrived quickly.
Fantastic to hear, thank you very much for the great review.
Trusted Customer
13 December 2020 09:35
Excellent service and price, would definitely recommend
Aube TH131 Floor Sensing Manual Thermostat
Installed the new thermostat, under floor heating is working perfectly again.
Roger Norton
8 December 2020 17:43
They sent the products as ordered, well packaged and fast delivery.
This is great to hear, thank you for taking the time to leave such great feedback.
Gordon Phillips
8 December 2020 09:34
Process of buying on line and website simple straightforward and prompt delivery
Thank you for your really great positive feedback of our service and prompt delivery.
Kiu Samii
8 December 2020 08:11
Website was easy to navigate, prices were competitive, delivery was speedy and status upgraded regular
Aube TH131 Floor Sensing Manual Thermostat
Good shopping destination
Trusted Customer
8 December 2020 08:00
'Quick delivery'
Quick delivery of thermostat and exactly what I required.
DEVIreg 535 Programmable Thermostat (White)
Does what is required for the job
Trusted Customer
5 December 2020 09:00
'Good customer service'
Good customer service and fast delivery.
Thank you for taking the time to leave great feedback.
DEVIreg Touch Programmable Thermostat (Pure White)
easy replacement for my 550.
Trusted Customer
3 March 2020 08:22
First class service
Brilliant to hear, thank you very much for the 5 star review of our service.
Raychem Green Leaf Touch Screen Programmable Thermostat
Easy to read. Does what it says.
Trusted Customer
26 February 2020 19:38
'Replacement thermostat'
Very pleased with the service. Clearly described product which I could see would meet my needs. Well priced and delivered the day after being ordered.
DEVIreg Smart Programmable Thermostat - Polar White
Does the job. Rated at 4 / 5 as the instructions appear to be have been written by someone for who English is not their first language (I think Danfoss is Danish). As a consequence they are not easily understood and the device itself, plus the accompanying App are not as intuitive as we have come to expect.
On the plus side though it was straightforward to install and after a bit of trial and error with the device and App it all works as described.
Trusted Customer
26 February 2020 08:18
Packaging the first time was only plastic, not offering protection. Second delivery had cardboard which is better
20mm Premium Thermal Substrate Insulation Board 1200 x 600mm
Some of the sheets appear to have scuffed and pot marks suggesting they are not all new. Quite a few have old water damage which is apparent through the staining. Warehouse storage issue or old/damaged stock?
Corin Andrews
24 February 2020 06:11
Quick delivery
Paul Gavaghan
24 February 2020 06:06
'Good service'
Good service
Lisa, Enniskillen
19 February 2020 20:26
'Great'
Exactly what I wanted, great price, would recommend.
Danfoss ECtemp Plus Electric Floor Heating Room Thermostat
Good product, would prefer it to be more streamlined do flush to the wall, so when mounted only the white part of the panel shows. Did see product cheaper on another site
Colin, Cambridgeshire
16 February 2020 08:00
'Simple to use site and on time delivery'
Simple to use site and on time delivery
Honeywell V4043H 22mm 2 Port Motorised Zone Valve
Genuine part as advertised
Jack Madden, Dublin
8 February 2020 07:52
'Would use this site again and would recommend it to friends'
Live chat was good. Website was easy to use. Products arrived on time.
DEVIreg Touch Programmable Thermostat (Pure White)
Product was easy to use once installed by electrician. Instructions are well laid out
John Clews
5 February 2020 19:17
It was a good price delivered when they said and left where I requested exellent service
Honeywell V4043H 22mm 2 Port Motorised Zone Valve
It was what I wanted
Anthony Whitwell
4 February 2020 09:15
Prompt and helpful
Demista Mirror Capacitance Grounding Pad - 2m
Right size and right price
Demista 230V Heated Mirror Demister Pad 200 x 250 mm
Item was exactly what I wanted and works well
Trusted Customer
1 February 2020 06:52
Extremely helpful and approachable. Fast and efficient delivery.
6mm Premium Thermal Substrate Insulation Board 1200 x 600mm
Trusted Customer
1 February 2020 06:29
Did what you promised Purchase working to our satisfaction
Trusted Customer
29 January 2020 09:48
Fast delivery and good prices
Honeywell V4043H 22mm 2 Port Motorised Zone Valve
Genuine valve, I didn't want to mess about with cheaper copies. Much cheaper than Screwfix.
Tony Russell
28 January 2020 11:03
'Great to deal with'
Very friendly and helpful
Aube TH131 Floor Sensing Manual Thermostat
It works
Clements Michael
28 January 2020 09:54
'Great value for money, super fast delivery, highly recommended.'
Very efficient service
Honeywell V4043H 22mm 2 Port Motorised Zone Valve
Does exactly what you expect from a Honeywell device.
Trusted Customer
27 January 2020 18:26
'Greatservice'
My thermostat arrived the next day, great service
Gary Jones
26 January 2020 08:53
'Good product'
fast delivery.
Heatmiser neoStat 12v V2 - Programmable Thermostat White
good product
Anthony Workman
25 January 2020 08:03
great price quick delivery
Honeywell V4043H 22mm 2 Port Motorised Zone Valve
great price quick delivery
Ann T Cowman
19 January 2020 09:57
Prompt and professional.
Thank you very much for your great comments.
Trusted Customer
15 January 2020 06:17
'Overall good service'
Fast service, easy on line ordering, fast delivery.
Good price.
Thank you very much for this great feedback, this is really fantastic to hear.
Honeywell V4043H 22mm 2 Port Motorised Zone Valve
Does exactly what there meant to do
Saulius K., London
9 January 2020 00:19
'Excellent Service!! A*****'
Excellent service, knowledgeable staff, quality products and speedy delivery!!
I have used their services twice now and will definitely buy again and will recommend to others!
Thank you very much for taking the time to leave such fantastic feedback of both our services and the products.
SmartMat 100w/m2 12.0m2 1200w Underfloor Heating Mat
Great product!
Flexible Conduit for Floor Sensing Thermostat per Metre
Excellent!
6mm Premium Thermal Substrate Insulation Board 1200 x 600mm
Very good quality!
Superspray Adhesive for Matting (500ml)
Great!
Single Sided Utility Duct Tape (50m)
All good!
Harmoni 50 Touchscreen Programmable Thermostat
Easy to use, very good value for money.
40mm Galvanised Washer & 25mm Screw (Pack of 50)
All good!!
Self-Adhesive Mesh for Thermal Substrate Insulation Boards
Excellent product.
Trusted Customer
4 January 2020 09:19
'Elementary my dear Watson'
Everything anyone could want of online shopping. Clear and accessible website, right products, in stock, great price, free and fast delivery, confirmation and updates on order.
Thank you very much for the really fantastic feedback of our service and easy to use website.
Honeywell Small Linear Thermoelectric Actuator with Indicator MT4-230-NC
Easy to fit, neat design. Does the job expected of it. Repeat purchase says it all.
Neil Barker, Whitley Bay
29 December 2019 14:05
Both online and telephone information and service was excellent
Thank you very much for the really great review of our service.
Trusted Customer
22 December 2019 18:40
'Warm again - at last.....'
The item - a DEVIreg touch screen controller - arrived promptly, and setting up was (as I was assured) a darn sight easier than the DEVIreg 550 it was to replace.
Thank you very much for the really great review of our prompt service and your fantastic new DEVIreg touch.
DEVIreg Touch Programmable Thermostat (Pure White)
I still find it offers SO many options that following the 'small print' when programming it is a complex issue for a non-professional. I often felt the need to 'do a Basil Fawlty', go outside to fetch a branch and then beat the unit to within an inch of its life in pure frustration!.....
Trusted Customer
19 December 2019 08:58
'Will definitely buy from this supplier again'
great service received the good within a day, but have not used yet
Thank you for taking the time to leave a really great 5 star review of our service.
Keith Henry
15 December 2019 12:21
'Excellent service'
Had what I wanted and arrived on time as promised and at a good price.
Thank you very much for the great comments and 5 star review of our service.
Trusted Customer
11 December 2019 11:13
Prompt delivery. Good price
Thank you very much for the great feedback.
DEVI Spare Floor Sensor/Probe Cable 3m
It works
Fraser Harding
9 December 2019 08:31
'Good service'
Always got good prompt services from these folks
Trusted Customer
8 December 2019 17:17
recommend, will use again
DEVI Spare Floor Sensor/Probe Cable 3m
correct item first time, will use again
Jamie Pemberton
4 December 2019 08:38
very fast and very helpful.
will continue to use them.
Jeff Colclough
26 November 2019 09:54
'DONT TRUST DPD'
ELEMENT SHOP WERE GREAT(THURSDAY) BUT DPD WERE DISMAL I STOPPED IN ALL DAY FOR THEM NOT TO TURN UP(FRIDAY) I THEN IN DESPERATION HAD THE PARCEL RE-DIRECTED TO A PICK UP POINT WHICH WAS OK BUT DIDNT TURN UP AS STATED(FRIDAY.) I THEN HAD TO GO TO THE DEPOT TO PICK UP THE PACKAGE AS THEY WERE NOT GOING TO DELIVER UNTIL SOMTIME MONDAY.( I.T. FAULT I WAS TOLD) BEARING IN MIND THAT MY CLIENT HAD NO HEATING. USE SOMEONE ELSE
Honeywell V4043H 22mm 2 Port Motorised Zone Valve
JUST A ZONE VALVE I KNEW WHAT I WAS GETTING
Colin Jarvis
19 November 2019 06:47
'Great'
Very efficient and fast delivery
Trusted Customer
16 November 2019 12:58
Good price and my thermostat arrived the next day. Would have no hesitation in using them again.
DEVIreg Touch Programmable Thermostat (Pure White)
Good price and my thermostat arrived the next day. Would have no hesitation in using them again.
Trusted Customer
16 November 2019 12:12
'Second to none.'
The service I received was second to none. If the product responds as well once it has been commissioned, I will be over the moon.
DEVIreg Smart Programmable Thermostat - Polar White
Great
DEVImat 200W/m2 DTIF-200 8.80m2 1760W Underfloor Heating Mat
Good quality and easy to install - DIY.
40mm Galvanised Washer & 25mm Screw (Pack of 50)
Great
10mm Premium Thermal Substrate Insulation Board (10m² Kit)
Great
Single Sided Utility Duct Tape (50m)
Very handy
10mm Premium Thermal Substrate Insulation Board 1200 x 600mm
Easy to use
DEVImat 200w/m2 DTIF-200 8.80m2 1715w Underfloor Heating Kit + DEVIreg Smart Thermostat (Polar White)
Great
Trusted Customer
13 November 2019 10:51
excellent information over the phone , good price and spot on delivery
DEVIreg Touch Programmable Thermostat (Pure White)
so much easier to control than the old one
Trusted Customer
11 November 2019 14:50
Dispatched quickly, good prices.
Brilliant, thank you very much for taking the time to leave such a great review.
Harmoni 50 Touchscreen Programmable Thermostat
Good product
Peter Holmes
10 November 2019 16:55
'Received received excellent advice and service'
As normal unqualified people who didn't really quite know what we wanted and we giving excellent advice and very prompt service
Thank you very much for the really great 5 star review of our service and advice.
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
This piece of equipment has done an excellent job
Trusted Customer
10 November 2019 09:19
'Upgrade thermostat'
Easy to use website.Quick efficient service
DEVIreg Touch Programmable Thermostat (Pure White)
Good upgraded product and easy installation and set up guide
Trusted Customer
6 November 2019 07:21
Great service
Thank you for the really great 5 star review of our service, it is very much appreciated.
ProWarm XP Premium Insulation Board 10mm
Does the job much warmer room
Flexible Conduit for Floor Sensing Thermostat per Metre
Good size for job - stil needed to slightly chase out floor when inset into 10mm insulation boards
Trusted Customer
6 November 2019 07:16
Speedy delivery, good prices.
ProWarm ProTouch-E WiFi - Black
Works well - initial wifi connection instructions a bit unclear.
Tony Manley, Shavington
3 November 2019 09:22
Excellent service would use again
Aube TH131 Floor Sensing Manual Thermostat
Replaced existing thermostat with no problem
Trusted Customer
27 October 2019 06:29
'Efficient supplier'
Efficient service and answered product queries quickly on phone
Dan Rutherford
21 October 2019 11:08
'Happy to recommend'
Very quick service. Well-stocked and had the lowest available online price for this item.
Fantastic to hear, thank you very much for the great review of our service.
Raychem Green Leaf Touch Screen Programmable Thermostat
Replacement item, first one has had a relay failure after 4-5 years use. Basically a good design but based on my experience so far it does not have the advertised level of long term reliability.
Trusted Customer
20 October 2019 21:06
'Value for Money'
Excellent service, a quality product at a sensible price.....
Honeywell V4043H 22mm 2 Port Motorised Zone Valve
The right product at the right price..
John Huskisson, Wolverhampton
20 October 2019 09:10
'First rate supplier, highly recommend'
Very prompt delivery, well packed and excellent communication and a very keen price
Honeywell V4043H 22mm 2 Port Motorised Zone Valve
Genuine Honeywell product not a cheap copy
Trusted Customer
19 October 2019 08:44
'Very helpful and efficient'
They identified the part I needed quickly and dispatched it immediately. They even offered to speak to my electrician about installation
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
So far appears to be working well
Bob Sears, Nottingham
30 September 2019 07:19
'I would recommend Element Shop to anyone.'
The agent I spoke to recommend an alternative product to the one I had chosen, which turned out to be better suited to the job in hand and was better priced.
This is fantastic to hear, thank you very much for the great review.
20mm Premium Thermal Substrate Insulation Board 1200 x 600mm
Excellent product well priced
Jeff Walker, Harpenden
28 September 2019 18:27
'Very helpful because I was seeking a Devi replacement.'
Explained that the Devi control was not available but helped by explaining the current model was a replacement
Thank you very much for taking the time to leave a great review of our service.
DEVIreg Touch Programmable Thermostat (Pure White)
explained the devi model was obsolete and had been replaced
Trusted Customer
28 September 2019 17:07
Very helpful and qujck despatch of thermostat - which happened to ve in their sale at half price
Brilliant, thank you very much for the great review.
Chris Sheehan
19 September 2019 17:10
'Excellent customer service'
Very helpful and knowledgeable staff
Brilliant, thank you very much for the great review.
ProWarm ProTouch-E WiFi - White
Simple to fit and does what it says on the tin
Trusted Customer
9 September 2019 14:41
Easy to order and prompt delivery
Thank you for the great 5 star review of our prompt delivery and service.
DEVIcomfort 100w/m2 DTIR-100 1.0m2 100W Underfloor Heating Kit
I have had Devi underfloor heating for several years. When the bathroom tiles had to be replaced I had no hesitation in choosing Devi as I know the product to be excellent and that if needed the customer service is good.
Richard Merrell
4 September 2019 13:46
Good stock levels great price quick delivery - you can keep your screwfix!
Thank you very much for your fantastic review, it is very much appreciated.
Valmar Ott
27 August 2019 07:41
Fast reaction, good communication, short delivery time.
Thank you very much for taking the time to leave a great 5 star review of our service.
DEVIreg Smart Programmable Thermostat - Polar White
Using many years without any problems, remote monitoring.
Trusted Customer
12 August 2019 07:53
Excellent customer service. Fast, next-day delivery as promised.
Brilliant to hear, thank you very much for the great feedback.
DEVIreg Touch Programmable Thermostat (Pure White)
Replaced old broken thermostat. It works - and is easy to programme and adjust.
Adrian Parsons, Reading
10 August 2019 08:18
'Prompt service.'
Quick delivery, competitive pricing, good suppliers
Thank you for your great comments about our quick delivery and prompt service.
DEVIreg Touch Programmable Thermostat (Pure White)
Good advice, sent immediately
Rod Dawes
30 July 2019 13:18
'Good bit of kit and easy to install and operate.'
Thermostat controller.
Thank you very much for the fantastic 5 star review.
DEVIreg Touch Programmable Thermostat (Pure White)
Easy to install and operate.
Trusted Customer
17 July 2019 13:27
Very helpful with their advice
Thank you very much for your really great comments.
DEVIreg Touch Programmable Thermostat (Pure White)
Top bananas in always apple pie
Ceramica Tiling Services, Nottingham
13 July 2019 22:23
Had a few heat mats of these guys, and quite a few customers have gone direct now as well. Very good service, the staff are helpful and delivery is quick. This is the only place I get underfloor heating from now
Thank you very much for this really great feedback.
Single Sided Utility Duct Tape (50m)
Good quality tape so it does actually stick and stay stuck
Superspray Adhesive for Matting (500ml)
Don’t really find I need this often as long as you prime floor properly but bonus incase you do
SmartMat 150w/m2 10.0m2 1500w Underfloor Heating Mat
Good quality and great price
SmartMat 150w/m2 20.0m2 3000w Underfloor Heating Kit + Harmoni 25 Thermostat
Good quality product, easy to fit
Harmoni 25 Programmable Thermostat
Comes in the kit and looks good for the price