Element Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
5 | 92% | |
4 | 6% | |
3 | 1% | |
2 | 0% | |
1 | 1% |
Latest Element Shop customer service reviews
Lilian Rose Richardson, Devon
6 December 2023 06:47
'Excellent neo hub'
Excellent service quickly delivered works very well easily installed
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Trusted Customer
4 December 2023 10:37
'Excellent customer service.'
A replacement item was required due to a manufacturing defect. Element shop, sorted it out quickly and efficiently. Responded to emails in good time and were very accommodating. .Highly recommend.
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
Heatmiser neoStat v2 Programmable Thermostat - White
All good as to product and customer service - thank you.
Trusted Customer
2 December 2023 12:05
Fast delivery. Very competitive price.
Thank you for your positive comments about our service.
Trusted Customer
2 December 2023 08:45
'Simple to order and super fast free delivery. Perfect'
Simple to order and super fast free delivery. Perfect
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Heater Shop.
Trusted Customer
2 December 2023 08:44
'Simple to order and super fast free delivery. Perfect'
Simple to order and super fast free delivery. Perfect
Thank you so much for taking the time to leave us a 5-star review.
Ray Reynolds
1 December 2023 09:58
A good experience as it came quickly at a reasonable price and is working well on the front windscreen of my car combine with plastic sheeting which stops the frost on the front and condensation inside
Fantastic to hear, thank you very much for the really great review.
Kevin Barrass
30 November 2023 20:52
'Danfoss thermostat, great price ?'
Fast delivery, arrived on day that was mentioned which is a massive plus for me.
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
Danfoss WT-P - BasicPlus2 - LCD Display Programmable Thermostat
Arrived on the day which was a plus for me and product was excellent fitting was simple.
Top marks
John NEWENS
29 November 2023 09:36
It does the job and is simple to fit.
Thank you for your positive feedback. We appreciate your business with us.
Heatmiser TA230 Underfloor Heating Actuator
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Trusted Customer
28 November 2023 08:44
'Recommended'
Recommend to buy. Fast delivery of goods.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Heatmiser neoPlug - Smart Plug
Works efficiently and very easy to set up.
Barry, East Grinstead
25 November 2023 11:04
'All Good'
Competitively priced. Delivery in timeline. All good.
Thanks so much for sharing your experience with us. We hope to see you again soon.
Danfoss FP720 Two Channel Programmer V2
Product good. What I don't understand is why Danfoss stopped producing the FP715 - which was easier to programme and used an industry standard backplate.
Although the backplate on this is very similar and the wiring is the same, you have to change the backplate rather than just clicking on. Also increased width of FP720, means you either need to drill 2 holes and shuffle to the right, or, in my case chip out some architrave so it fitted.
John Black
22 November 2023 17:02
The next day delivery was amazing. I have waited months for Danfoss parts from other suppliers .
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Danfoss Icon Wireless Display On-Wall Thermostat
all worked according to instructions
Trusted Customer
9 November 2023 06:28
'Excellent!'
Well priced product and quick, efficient service.
Thanks for the 5-star review. The team at Heater Shop is thrilled you’re happy with your recent purchase.
Harmoni 16mm Pert-Al-Pert 200M Underfloor Heating Pipe
Good product and well packaged
eddy chan
5 November 2023 15:14
Fast Delivery, nice
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Heater Shop.
Heatmiser neoStat v2 Programmable Thermostat - White
fast delivery and good order system
Amjad Khan
4 November 2023 14:51
On time delivery and at a cost effective price point vs other online shops
Thank you so much for taking the time to share your experience with Heater Shop. We take pride in knowing our customers are happy with their ordering experience.
Heatmiser neoHub Neo System Gateway G2
On time delivery and at a cost effective price point vs other online shops
Heatmiser neoStat v2 Programmable Thermostat - White
On time delivery and at a cost effective price point vs other online shops
Trusted Customer
4 November 2023 09:08
Received next day as promised
Thanks for the 5-star review. The team at Heater Shop is thrilled you’re happy with your recent purchase.
Danfoss HSA3D 3 Port Diverter Valve Actuator
Replaced previous Danfoss, so was easy to fit .
Robin Philp, Essex
3 November 2023 14:42
Good website different makes to choose from fast delivery price ok
Fantastic to hear, thank you very much for the really great review.
Heatmiser Slimline-e Thermostat v3
Bought these to up grade my wet u/f heating looks good easy to program very accurate tempreture sensing.
Gareth Davies
1 November 2023 08:21
'Had the Part and they delivered'
Great Service, delivered on time and when they said it would be at a real value price.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Paul Donnelly
29 October 2023 17:35
Good price and very rapid delivery form ordering.
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Danfoss HP22 087N6609 Shoe Type Zone Valve
Valve as stated and in excellent condition.
Anthony Lawson
21 October 2023 17:28
'Quick & Easy'
Quick and easy online purchase with next day delivery ?
Thank you so much for taking the time to share your experience with Heater Shop. We take pride in knowing our customers are happy with their ordering experience.
Robert STRUTHERS
21 October 2023 11:33
Ordered, despatched the same afternoon and arrived next day
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Heater Shop.
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
Direct replacement for TH132F