Element Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 92% | |
| 4 | 6% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Element Shop customer service reviews
Taskforce Heating & Plumbing, Emsworth
21 May 2025 11:45
'Great service'
Excellent. Quick & easy ordering. Delivery speedy and price good. What more can you want.
Mark C, Glasgow
18 May 2025 12:04
'Swift delivery and service'
Super efficient
Fantastic to hear, thank you very much for the really great review.
Raymond Clark, Helston
17 May 2025 09:55
'Competitive pricing fast delivery.'
Quick delivery all very good.
Thank you so much for taking the time to share your experience with Element Shop. We take pride in knowing our customers are happy with their ordering experience.
Heatmiser neoHub Neo System Gateway G2
Element shop are very efficient with competitive pricing. Very impressed.
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Element Shop.
Trusted Customer
15 May 2025 15:19
Good quick service
Thank you so much for taking the time to leave us a 5-star review.
Trusted Customer
10 May 2025 11:47
'Excellent service!'
Excellent service! Prompt acknowledgement of order, quick despatch, items well packed for transit and arrived undamaged. Good proces, too!
Thank you so much for taking the time to share your experience with Element Shop. We take pride in knowing our customers are happy with their ordering experience.
Nick Franklin, Hereford
10 May 2025 10:23
'Neostats'
You might try and use a different courier to Parcelforce though, or have an option at checkout. They won't leave it without a signature and its taken 2 delivery attempts and a trip to the depot to get the parcel. Not for the first time either.
Thank you for your feedback — even though it’s not what we hoped to hear, it’s incredibly valuable. We're committed to learning from every experience, and your comments are helping us do that.
Heatmiser neoStat v2 Programmable Thermostat - White
Always good, used lots of these
Thanks for the 5-star review. The team at Element Shop is thrilled you’re happy with your recent purchase.
Paul, Mold
9 May 2025 19:56
'Hive V4 active heating.'
Excellent service, good price and super fast delivery.
Thank you for your kind feedback — we’re thrilled to hear that you're satisfied. We always aim to provide top-quality service and products, and it’s great to know that’s been your experience.
Ian Wyatt, Edinburgh
6 May 2025 12:48
Arrived within one day
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Heatmiser neoHub Neo System Gateway G2
Easy to set up
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Nicolae Musca, Enfield
29 April 2025 06:59
got the parts quickly
good price
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Element Shop.
Heatmiser neoStat v2 Programmable Thermostat - White
Heatmiser neoHub Neo System Gateway G2
Heatmiser neoStat-hw Hot Water Programmer (Glacier White) v2
Trusted Customer
25 April 2025 22:26
'Excellent service'
Could not fault it.
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Heatmiser Slimline-e Thermostat v3
This was a replacement for one I install 17years ago which had gone faulty. Fortunately the replacement one was identical to the one removed which made the exchange so much easier. Th instructions were straight forward, and the customer was pleasantly surprised at the very reasonable price, as was I. I would definitely recommend this seller and will put him on my saved list. Delivery arrived within a day which was superb.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.