Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 90% | |
| 4 | 7% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 1% |
Latest Element Shop customer service reviews
Ken Gill
2 August 2021 15:19
Very prompt, efficient delivery
Stiebel Eltron DEM 4 Set Instantaneous Unvented Water Heater
Installed and operating although the fibre washer on the hot connector had to be replaced with a rubber washer. It was bought to replace one from another manufacturer which repeatedly failed (triac failure) after about 12 months use - 4 times in 4 years. It remains to be seen how reliable this one is.
Gary H, Stowmarket
2 August 2021 14:07
'Excellent and highly recommended.'
Good clear website, competitive pricing and excellent delivery service (next day!). Communication was comprehensive and clear throughout the process.
Heatmiser neoHub Neo System Gateway G2
Great way to remotely and comprehensively control the heating and hot water system.
James H Noel
28 July 2021 12:46
Good product - great delivery
Thank you for your positive comments about our products and delivery.
Trusted Customer
27 July 2021 08:50
Great quality and quick delivery
Fantastic to hear, thank you very much for submitting a review.
Peter Eccleston
26 July 2021 07:06
'Recommend'
Fast delivery and the cheapest price, perfect service
Thank you for these awesome comments. We appreciate you taking the time to complete this review.
Heatmiser neoHub Neo System Gateway G2
Excellent customer experience
Trusted Customer
25 July 2021 11:17
Ordered, arrived really fast, works well
Stiebel Eltron DCE-X 10/12 Premium - 238159 (Single Phase) Instantaneous Water Heater 4i Technology
Very happy with this machine. Miles above my previous instantaneous water heater, which was redring. This cost a lot more but it is a lot better
It's great to hear that you are happy with your new water heater. Thank you for choosing us and for submitting a great review.
Trusted Customer
23 July 2021 17:45
'Great service'
Great service - what I wanted, at a good price, delivered really quickly.
Fantastic to hear, thank you very much for the really great review.
Mohammed Sheraz Bashir
23 July 2021 13:19
'Great purchase'
Great item. Item as described. Perfect.
Many thanks!
Heatmiser neoHub Neo System Gateway G2
Easy setup and friendly interface
John Rhodes
23 July 2021 10:07
'Great service, fast and easy to use'
Great service. Easy to use website and next day delivery - perfect. Will definitely use again when I need stuff
Fantastic to hear, thank you very much for the great reviews of these products.
10mm XPS Premium Insulation Board (10m² Kit)
As described, competitievely priced and exactly what I wanted
Arrived the next day
Double Sided Tape (50m)
Double sided, typed twice....
Single Sided Utility Duct Tape (50m)
Single sided, typed twice to reach minimum characters....
10mm XPS Premium Insulation Board 1200mm x 600mm
Same as before, typed twice to reach minimum characters
Max, London
23 July 2021 09:36
'Excellent product and service'
Excellent service, would recommend
Pipe Conduit - 50m
Excellent product and timely delivery
Anthony Godfrey
23 July 2021 09:08
'Good prices, quick (often free) delivery, good website - job done'
Chose them originally because they were the only place I could get the item at a reasonable price but was pleasantly surprised. Website is clean and easy to navigate. Good communication throughout the buying process, free delivery and you can claim a full refund if things go awry.
Thank you for choosing Heater Shop and for completing a lovely review on our products and services. It is great to hear you are happy with our process.
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
Easy to fit as a replacement for an older thermostat, clear instructions and a doddle to set-up
Trusted Customer
23 July 2021 09:06
'Reasonable price and clear website'
Cheap and reasonable prices and fast free delivery
It is great to hear you are happy with our pricing and services. Thank you for taking the time to complete a review.
James Houghton
23 July 2021 08:54
'Great service'
Did exactly what it said on the tin very happy
Thank you for submitting a review on your new product. We are glad to hear you like the Mirror Demista.
Demista 230V Heated Mirror Demister Pad 300mm x 330mm
Great service product did it exactly what it said on the tin
Demista Mirror Capacitance Grounding Pad - 2m
Great service Did exactly what it said on the tin
Trusted Customer
23 July 2021 08:52
'Works'
Came quickly works fine
Heatmiser neoHub Neo System Gateway G2
Easier to use than the wall mounted screens
Fantastic to hear, we are glad you are happy with the product.
Giuseppe Gagliardi
23 July 2021 08:44
Good service thanks!
This is great to hear. Thank you for submitting a review.
Alan Barker, Leeds
23 July 2021 07:53
Excellent quality product ... Delivery time Very good ... No problems whatsoever.
It is excellent to hear you are happy with your new water heater. Thank you for the great comments on our delivery service.
Stiebel Eltron DCE-S 10/12 Plus - 238154 (Single Phase) Instantaneous Water Heater 3i Technology
Can't comment on the efficiency until the winter months .. but so far excellent.
Marc Jones
23 July 2021 07:13
'Will use again'
Super quick delivery and a great price
Thank you for your positive feedback. We appreciate your business with us.
Trusted Customer
8 June 2021 09:44
Very quick and efficient. Sales staff were extremely helpful. Will certainly use again.
Thank you for this lovely review. Glad we could help and you are happy with your new thermostat.
DEVIreg Touch Thermostat - Pure White
Works very well and very easy to use in manual mode - which is just what we wanted
Ross Brennan
31 May 2021 12:58
'Brilliant on every level'
Brilliant on every level , quote was quick and easy to understand... would recommend and purchase again
Thank you for the positive review. We are glad to hear our sales team were helpful in the ordering process.
Gerrit Groenewold
31 May 2021 08:06
'Excellent'
Quick, Efficient
Thank you for your positive comments about our service.
Chris
29 May 2021 07:09
'Some great advice. Using these as a base for an above ground swimming pool.'
Excellent service
Thank you for your positive comments about our service.
Dominic Jordan
25 May 2021 07:05
'Exceptional'
Exceptional service! Ordered at 2pm and received the next day (and I live in the highlands). Delivery team were helpful in taking the items in
All round great price and service
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
Johnny Robinson
21 May 2021 13:15
'Great company good products'
Great company, practical no nonsense advise and purchase made easy and delivered quickly. Will use again, Dean was really easy to deal with highly recommended.
This is great to hear. Thank you for taking the time to complete a review. Your review means a lot to us and lets us know we’re on the right track.
Chop Armstrong, Consett
18 May 2021 14:12
'Good product delivered on time.'
Very quick Delivery and good price, Devimat touch is a big improvement over the old Devireg 550, so easy to use.
Thank you for completing this review. It is great to hear you like the new Devireg Touch.
DEVIreg Touch Thermostat - Pure White
Good product so much easier to use than old Devireg 500 and a straight swap.
Trusted Customer
18 May 2021 13:26
Goods supplied quickly, well packaged.
Thank you! We appreciate you taking the time to review our services.
DEVIreg Touch Thermostat - Pure White
A bit fiddly to install but works well
Bhavin Shah, Bexleyheath
18 May 2021 08:37
fast service and excellent prices
Heatmiser neoAir Smart Thermostat - Black v2
easy to add and operate device
We are glad you like your new Heatmiser thermostat. Thank you for submitting a review.
Trusted Customer
18 May 2021 08:24
'Prompt response'
Very fast service!
Thank you for submitting this amazing review. We hope you like your new thermostat.
Heatmiser Slimline-e Thermostat v3
Fast and reliable service.
Alan Wood
17 May 2021 12:29
Great product wish I would have used it years ago top quality insulation my brother is thinking of getting some imself good price as well
Thank you for this amazing review. We are glad you're happy with your insulation boards.
10mm XPS Premium Insulation Board 1200mm x 600mm
Fantastic stuff top quality it did the job perfect
Ian Kevern
8 May 2021 07:57
'Excellent service'
Brilliant service and very fast delivery. Well packaged definitely recommended.
This is great to hear. Thank you for completing a lovely review. We appreciate it.
Ultra Level IT 2 Self Levelling Compound
Brilliant and easy to use
Trusted Customer
6 May 2021 11:33
Competitive price and quick delivery. Also very well packaged up. Very pleased overall. Thanks.
This is fantastic to hear. Thank you for your positive comments about our prices and delivery service.
Ultra ProPrimer - Multi Surface Primer 1L
Great on my asphalt floor. I needed to be sure the tiles would stay put with a washing machine vibrating above them. This product dries quickly and stays sticky. Great base for the tile adhesive.
It is great to hear you are happy with this product. We’re very grateful for customers like you.
Petar Ceran
3 May 2021 08:26
I was very impressed with the ease with which I found the items I needed on the website as well as next day delivery. 5 stars service.
Fantastic to hear, thank you very much for the really great review.
Craig Leiper
3 May 2021 07:38
Guided me over the phone to a nice discount offer that I didn't notice on their website. Will be using again in the not too distant future.
Thank you for the positive review. We are glad to hear our customer service team was able to help you in finding the right product.
Ultra-Tile ProRapid RS Rapid Set Flexible Tile Adhesive (White)
Not sue I can get too excited about an adhesive product but as part of the overall purchase experience, I am happy to lump it in as part of the experience
6mm Premium Thermal Substrate Insulation Board PCS Delta Board 1200mm x 600mm
Looked at other products but have found this to be at a good price point
40mm Galvanised Washer & 25mm Screw (Pack of 50)
Good price compared to rivals
Delta Board Jointing Tape for Thermal Substrate Insulation Boards
A good alternative to other similar products but at a considerably cheaper price
6mm Premium Thermal Substrate Insulation Board PCS DeltaBoard (3m² Kit)
Good product at a fair price
David Baines
3 May 2021 07:36
'Fantastic company. Great service'
Excellent service from this company five-star would use 100% every single time
Trusted Customer
27 April 2021 18:04
'No fuss good service'
Very good and competitive
Thank you for completing a review. We are glad you are happy with our service.
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
No issues prompt delivery at competitive price
Steven King
27 April 2021 09:04
very efficient service and great communication
This is great to hear. Thank you for taking the time to submit a review. We are proud of our efficient service.
Heatmiser RF-Switch Wireless receiver v2
very efficient and great level of service
Steve Curtis
27 April 2021 07:14
'Let down badly by poor couriers'
Great service, rubbish couriers.
Did not call despite a contact number and clear
Instructions being left.
Time to change providers!!
Thank you for taking the time to complete a review. I understand there was some confusion about the parcel being delivered which I can see has been resolved.
I do apologise about the poor communication from the courier driver. I have passed this complaint on to Parcelforce.
Carolyn Ward-daniels
26 April 2021 09:19
'Great service'
I have used this company for years. I love the product and have specified it many times. Quotes are done straight away and deliveries prompt.
Thank you for your positive feedback. We appreciate your regular business with us.
John Holland, Herne Bay
26 April 2021 07:49
'Not as ordered but better.'
Delivered in good time and does the job. Not exactly as ordered but turned out to be better than the original.
Thank you for your positive feedback. We appreciate your business with us.
Please do not hesitate to contact us with any product queries.
DEVIreg Touch Thermostat - Pure White
Already told you on previous screen!
Trusted Customer
19 April 2021 15:03
'Good Service'
fast and efficient service
Thank you for the great review. We appreciate it.
ProWarm ProTouch-E WiFi - White
thermostat easy to install & working well. Took several attempts to connect via Wifi as seems to need very strong signal via the App.
Trusted Customer
12 April 2021 09:02
'Excellent Service, prompt delivery and friendly helpful customer service.'
Excellent Service, prompt delivery and friendly helpful customer service.
We can’t thank you enough for the kind words about our products and services. We appreciate your business with us.
Harmoni - SmartMat 200w/m² - 5.0m² 1000w Underfloor Heating Mat
easy to lay and sticks to the floor
DEVIreg Touch Programmable Thermostat (Pure Black)
easy to use, good design, looks great on the wall
Trusted Customer
6 April 2021 08:45
'Excellent'
competitive price and fast delivery
Trusted Customer
4 April 2021 09:14
Great service and price
Thank you for your positive comments about our service.
Heatmiser RF-Switch Wireless receiver v2
Good product and service provided
Shaun Williams, Dennington
24 March 2021 21:45
'Excellent customer service'
Excellent service. Can’t fault them. Staff were most helpful even phoned me up when I had a question.
Thanks for your kind words about our products and services. We’re very grateful for customers like you.
Trusted Customer
22 March 2021 14:13
'Best electric underfloor heating products on the market!'
Great service, excellent product and fast delivery! Would recommend every time for underfloor heating, no one else comes close!
Thank you for your positive feedback. We appreciate your business with us.
Harmoni - SmartMat 100w/m² - 1.5m² 150w Underfloor Heating Mat
Best electric underfloor heating mats on the market. no one else even comes close. Have used before and will use again, my clients love them!
David Keen
17 March 2021 06:40
Very good service from start to finish
Thank you for this great review. We are glad you are happy with the service.
Trusted Customer
14 March 2021 08:35
'Highly recommend'
This is the second time using Element Shop. Helpful, efficient and fast delivery. Highly recommend them
Trusted Customer
8 March 2021 13:59
Item arrived more quickly than expected and in perfect condition.
Trusted Customer
8 March 2021 10:48
Fair price
Heatmiser neoStat v2 Programmable Thermostat - White
expensive, but looks cooler than the previous version
David Nash, Lincoln
2 March 2021 08:08
'Fantastic service'
Great service and product delivery times Would definitely use again *****
ProWarm ProTouch-E WiFi - White
Use these with underfloor heating jobs perfect wifi and app abilityy
Trusted Customer
16 February 2021 10:14
'Brilliant'
Very helpful ..quick and easy transaction, from ordering to arrival was 3 days..excellent
DEVIreg Smart Electric Programmable Thermostat - Black
Excellent ..looks modern and easy to use
Trusted Customer
15 February 2021 10:19
'Very easy and efficient website and good delivery and item'
They sent the package immediately and it was exactly as i had ordered on the website. Very good service
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
Worked brilliantly and is exactly what I wanted.
Alan Jackson
15 February 2021 09:46
'Quick, efficient and competitively priced'
Quick and efficient. Competitively priced.
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
Quick and efficient. Will use again
Lee Bower
15 February 2021 06:47
Very quick service will use again
Martin Quille
14 February 2021 12:04
'Arrived next day spot on!'
Ordered on Sunday there on Monday
DEVIreg Touch Thermostat - Pure White
Perfect exactly what I expected
Sof Arn
10 February 2021 07:55
Excellent !
David Jessop
3 February 2021 09:32
'Excellent service'
Excellent , they rang me to say that what I ordered was available, discussed an alternative and delivered it next day great service.
M Adamson, Hampshire
2 February 2021 08:47
I normally don’t consider to give highest rating but I can’t see any way that the service could have been better
DEVIreg Touch Thermostat - Pure White
A lower cost upgrade to its obsolete predecessor.
Trusted Customer
1 February 2021 08:47
'Super quick delivery'
Great service and such delivery..
Edmond Muganye
1 February 2021 06:15
Excellent service, fast delivery. Good quality product
DEVIreg Touch Thermostat - Pure White
Good quality product, very understable setting up
Trusted Customer
28 January 2021 11:02
Good product, good service
Aube TH131 Floor Sensing Manual Thermostat
Good product, easy to install
Gareth Williams
27 January 2021 11:11
'Recommend!'
Speedy delivery and competitively priced. Included clear instructions. Can’t ask for more than that from an online retailer.
Demista 230V Heated Mirror Demister Pad 700mm x 1490mm
So far so good, needs to be used for a longer period of time before I can comment on effectiveness/reliability.
Marek Solis
26 January 2021 22:24
'Perfect online site.'
Very clear online site. Fast shipment, all works. Good price. Will use them again.
Keith Douglass
25 January 2021 07:48
The product was exactly what we wanted and arrived within a very short time.
DEVIreg Touch Thermostat - Pure White
Does what is says on the tin
Phil Iveson
11 January 2021 08:33
Fast and efficient, good website, clear and precise. fast delivery through the Xmas period. Excellent service from start to finish.
Fantastic to hear, thank you very much for the really great 5 star review. Our limited team that work over the Christmas period work exceptionally hard to ensure that deliveries run as smoothly as possible - so thank you for the great feedback.
DEVIreg Touch Programmable Thermostat (Pure Black)
Fantastic piece of kit, Small and discreet but easy to use and set up.
I swopped my old DEVireg after fourteen years service after a fault occurred. Easy to swop out and use.
Neil Dawson
11 January 2021 07:25
'All issues resolved, happy customer.'
all issues resolved, happy customer.
Thank you for your feedback.
I am very sorry that you were delivered the wrong item. Unfortunately our office and warehouse were both closed over the Christmas period and although we have a limited team go in to deal with orders and monitor both emails & enquiries, we were not fully back in the office until 4th January. If you could call us on 01473 559079 we can ensure that your replacement has been sent and that everything is satisfactory.
Reliance 22mm 2 Port Motorised Valve
Wrong part received via post
Stuart Radley
4 January 2021 07:18
'Great company'
Have been using the Element shop for some time now, Very good pricing speedy delivery everything you need.
Fantastic to hear, thank you very much for the really great review of our service and speedy delivery.
6mm Premium Thermal Substrate Insulation Board PCS Delta Board 1200mm x 600mm
I use these boards an awful lot, they always seem to have them in stock which is very important as I don't like to hold too many in stock myself. Good product and very similar to there brands.
Tracey Dunn
3 January 2021 10:33
'Fast, efficient customer service'
Quick delivery, product as expected. Would purchase from them again.
Brilliant to hear, thank you very much for taking the time to leave great feedback.
Heatmiser Slimline Thermostat v3
All in working order. Previous one stopped working for no reason after about 2 years so I hope this one lasts longer.
Trusted Customer
29 December 2020 10:18
'Good price, quick delivery, excellent service'
Good price, quick delivery, excellent service
Trusted Customer
27 December 2020 08:45
'Excellent service, use them all the time now.'
Excellent service throughout. Web site easy to navigate, payment page simple and regular updates on delivery times. Good selection of products and good prices. Telephone technical backup is excellent.
Fantastic to hear, thank you very much for the really wonderful comments of our technical help and customer services.
Harmoni SmartFlex Cable - Under Tile Loose Laid Cable, 400W
Quality product, well packaged with good instructions
David F, Darlington
23 December 2020 07:46
'Good service'
No problems- item delivered speedily with no fuss
Raychem Green Leaf Touch Screen Programmable Thermostat
Retrofit to NRG wall box straightforward. Works well, Very easy programming, looks neat. Very good price from the element shop
Daniel Broad
22 December 2020 06:15
Great price and delivered on time
Fantastic to hear, thank you very much for the really great review.
Heatmiser DS1 Manual Dial Thermostat
Simple and reliable - used to replace faulty, more complex digital thermostat
Trusted Customer
21 December 2020 09:13
The thermostat I ordered was no longer available. They called me and advised a replacement.
Many thanks for your really great feedback.
Trusted Customer
20 December 2020 08:31
Great help from phone customer service person and then fast postage to receive new part a day later. Allround good service. Very impressive
Brilliant to hear, thank you very much for the really great review of our customer service and fast delivery.
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
Good service. Worked well
John Phillips
20 December 2020 07:42
'Excellent advice and quick Delivery'
Easy to contact
Many thanks for your really great review of our service and delivery.
DEVIreg Touch Thermostat - Pure White
The right controller for my heated floor
Trusted Customer
15 December 2020 17:55
'Great service all the way.'
They processed the order and got it out to me very quickly. Great price and customer happy. That's all we need!
Thank you for the great review of our service and quick delivery, it is very much appreciated.
Aube TH131 Floor Sensing Manual Thermostat
Even though this UF heating controller does not have stacks of features this is what the client wanted! Just an on/off and rotary dial, simples!
Beverly Turner
13 December 2020 23:15
Good communication from seller. Item arrived quickly.
Fantastic to hear, thank you very much for the great review.
Trusted Customer
13 December 2020 09:35
Excellent service and price, would definitely recommend
Aube TH131 Floor Sensing Manual Thermostat
Installed the new thermostat, under floor heating is working perfectly again.
Gordon Phillips
8 December 2020 09:34
Process of buying on line and website simple straightforward and prompt delivery
Thank you for your really great positive feedback of our service and prompt delivery.
Kiu Samii
8 December 2020 08:11
Website was easy to navigate, prices were competitive, delivery was speedy and status upgraded regular
Aube TH131 Floor Sensing Manual Thermostat
Good shopping destination
Trusted Customer
5 December 2020 09:00
'Good customer service'
Good customer service and fast delivery.
Thank you for taking the time to leave great feedback.
DEVIreg Touch Thermostat - Pure White
easy replacement for my 550.
Trusted Customer
3 March 2020 08:22
First class service
Brilliant to hear, thank you very much for the 5 star review of our service.
Raychem Green Leaf Touch Screen Programmable Thermostat
Easy to read. Does what it says.
Corin Andrews
24 February 2020 06:11
Quick delivery
Paul Gavaghan
24 February 2020 06:06
'Good service'
Good service
Lisa, Enniskillen
19 February 2020 20:26
'Great'
Exactly what I wanted, great price, would recommend.
Danfoss Thermostat - ECtemp Plus, Floor Heating, Room Thermostat
Good product, would prefer it to be more streamlined do flush to the wall, so when mounted only the white part of the panel shows. Did see product cheaper on another site
Colin, Cambridgeshire
16 February 2020 08:00
'Simple to use site and on time delivery'
Simple to use site and on time delivery
Honeywell V4043H 22mm 2 Port Motorised Zone Valve
Genuine part as advertised
John Clews
5 February 2020 19:17
It was a good price delivered when they said and left where I requested exellent service
Honeywell V4043H 22mm 2 Port Motorised Zone Valve
It was what I wanted
Anthony Whitwell
4 February 2020 09:15
Prompt and helpful
Demista Mirror Capacitance Grounding Pad - 2m
Right size and right price
Demista 230V Heated Mirror Demister Pad 200mm x 250mm
Item was exactly what I wanted and works well
Trusted Customer
29 January 2020 09:48
Fast delivery and good prices
Honeywell V4043H 22mm 2 Port Motorised Zone Valve
Genuine valve, I didn't want to mess about with cheaper copies. Much cheaper than Screwfix.
Tony Russell
28 January 2020 11:03
'Great to deal with'
Very friendly and helpful
Aube TH131 Floor Sensing Manual Thermostat
It works
Clements Michael
28 January 2020 09:54
'Great value for money, super fast delivery, highly recommended.'
Very efficient service
Honeywell V4043H 22mm 2 Port Motorised Zone Valve
Does exactly what you expect from a Honeywell device.