Rated as excellent
By 100s of our customers
DEVIreg Touch Programmable Thermostat (Pure White)
Product overview
| Barcode | 5703466215135 |
|---|---|
| Weight | 0.28 Kg |
The DEVIreg Touch is a great replacement for the popular and phased out DEVIreg 550, it will work with your existing floor probe. Also being touchscreen it is an excellent upgrade to your DEVI thermostat.
The DEVIreg touch incorporates the latest technology ensuring total control from the initial setup. It is a perfect replacement for faulty or outdated underfloor heating controllers as the unit is compatible with most other manufacturer's floor sensing thermostat probes. This stylish cutting edge thermostat uses pulse width modulation with optimum start and optimum end programming as well as open window detection to guarantee extremely high temperature control accuracy, ensuring the DEVIreg touch is one of the most efficient underfloor heating controls available.
Key Features
- A touchscreen display with backlight
- An easy-to-follow menu-driven operation
- Energy-saving schedule: A standard or customised timer program including fully flexible day and time pattern that lets you preset the temperature to energy-saving levels, e.g. while you are at work or asleep - and with optimum heating start/stop to reach the desired temperature at the right time
- Open-window detection that prevents excessive heating at sudden drop of temperature
- Holiday setting: Suspension of normal program schedule for specified periods of time
- Consumption meter
- Quick-access button to features such as frost protection and away function.
(Floor sensor included)
Technical specifications
| Ambient Temperature | 0° to +30°C |
|---|---|
| Brand | DEVI |
| Colour | Pure White |
| Dimensions | 85 x 85 mm |
| Features | Touchscreen Control |
| Height | 85 mm |
| Operation voltage | 220-240V |
| Product Type | Thermostat |
| Sensing Unit | NTC 15kOhm at 25°C |
| Standby power consumption | < 1W |
| Thermostat Type | Touchscreen Thermostats |
| Warranty | 5 Years |
| Wi-Fi Compatible | No |
| Width | 85 mm |
Videos
Product downloads
Customer reviews
Trusted Customer
10 November 2019 09:19
Good upgraded product and easy installation and set up guide
Upgrade thermostat
Easy to use website.Quick efficient service
Jeff Walker, Harpenden
28 September 2019 18:27
explained the devi model was obsolete and had been replaced
very helpful because I was seeking a Devi replacement.
Explained that the Devi control was not available but helped by explaining the current model was a replacement
Thank you very much for taking the time to leave a great review of our service.
Trusted Customer
12 August 2019 07:53
Replaced old broken thermostat. It works - and is easy to programme and adjust.
Customer service experience
Excellent customer service. Fast, next-day delivery as promised.
Brilliant to hear, thank you very much for the great feedback.
Adrian Parsons, Reading
10 August 2019 08:18
Good advice, sent immediately
Prompt service.
Quick delivery, competitive pricing, good suppliers
Thank you for your great comments about our quick delivery and prompt service.
Rod Dawes
30 July 2019 13:18
Easy to install and operate.
Good bit of kit and easy to install and operate.
Thermostat controller.
Thank you very much for the fantastic 5 star review.
Trusted Customer
17 July 2019 13:27
Top bananas in always apple pie
Customer service experience
Very helpful with their advice
Thank you very much for your really great comments.
Trusted Customer
9 April 2019 09:09
Problem solved! Thanks very much.
underfloor heating not working
received the information I required. Thanks for your help.
Thank you very much for taking the time to leave great feedback.
Charles Christmas
18 February 2019 15:31
Good quality stock at good prices.....and free delivery!!
If only all companies operated like this.....if !
Having dealt with this company before, I already had a contact name in this firm, who knew of me, found my details and handled the new sale without hindrance.
Thank you Liam......keep up the great work
CFC Electrical
Brilliant to hear, thank you very much for the great review of our efficient service. I will pass on the fantastic feedback to Liam and we look forward to hearing from you again soon.
Steve Price
26 January 2019 08:52
Simple to set up and use.
Customer service experience
Order arrived within 2 days 1st class service.
Brilliant, thank you for the really great review of our service and delivery.
Trusted Customer
20 January 2019 11:55
This item replaced an older unit that had stopped working. Easy to install and use. Very pleased with it.
Very quick delivery
Very quick delivery.
Thank you very much for taking the time to review us as excellent, we appreciate it very much.
Trusted Customer
2 January 2019 13:20
Just what I wanted. Matched an existing product
Customer service experience
Rapid delivery even in the run up to christmas
Thank you for the really great 5 star review of our service and delivery, we appreciate the fantastic feedback.
Michael Till
20 November 2018 07:39
Excellent replacement for original. Easy to install and setup and works perfectly. LCD display is a tad on the bright side for my taste, (located in bedroom), even in dimmed mode but soon got used to that.
Excellent supplier and product
Very good sales support - always helpful. Excellent p&p and prompt delivery.
New Devireg Touch controller is a vast improvement over original ‘clunky’ device. Is easy to install and set up using instructions and works perfectly.
Alan Wood
13 November 2018 07:42
I needed this product to replace a faulty Devireg controller
Customer service experience
I would definitely recommend them to others & I would use them should the need arise.
Gary Stockwell
7 November 2018 17:24
Good product. Better than old model thermostat.
Very good experience with web site and delivery.
Delivery very quick and efficient.
That is really fantastic to hear, thank you very much for the great feedback of our website and delivery service.
Tim Clark
31 October 2018 06:27
Excellent service and product, easy to install and use.
Excellent Service
Excellent service!
Thank you very much the excellent review.
Robert Greive
27 October 2018 08:02
It has the capability to monitor your heating needs
Customer service experience
The service was prompt and quick
Sandra Barron
21 October 2018 11:46
Replacement for part that broke
Excellent service
Ease of use on website. Quick delivery. Good price.
Thank you for taking the time to review our service and website as excellent, we really appreciate it.
Peter Tribe, Bradford On Avon
21 October 2018 11:31
The instructions included with the timer stop halfway through the process, and you need to download/print at least 30 pages off the internet to figure out how to operate it.
The instructions from Devi also give you touch.devi.com to refer to, and this page does not exist on the internet, and also refers to a web code interface set up via a 'web generated code', and if you try to open it on the net you get a warning 'DANGER do not open' on your screen.
So it would be helpful if Underfloor heating could either include their own instructions for the uninitiated like me, or insist that DEVI produce instructions that are actually correct.
Link for Touch http://heating.danfoss.com/external/flash/virtualstat/DRT_FullLoad.swf
Please note - This will only work if opened in Internet Explorer
Underfloor Htg UK GOOD; DEVI Reg Touch instructions useless
Underfloor did extremely well, delivery next day, and they were very helpful when I needed to query the instructions for setting up the DEVIreg Touch underfloor heating timer.
I would not agree with all the statement that this timer is easy to set up.
Many thanks for your comments.I am very sorry to hear that you did not find the Devi Touch easy to operate. Devi do offer a portal programmer which when completed allows you to add a simple 5/6 digit code which pre-programs your Devi touch unit for you making the process a lot easier.
I certainly hope that this helps.
If we can be of further assistance please do not hesitate to contact us.
Oksana Romanovska
21 October 2018 06:35
easy to control, nice look
Customer service experience
excellent
Thank you for the 5 star service rating.
Trusted Customer
15 October 2018 16:34
Cannot comment at the moment about the Thermostat being fitted next week.
Customer service experience
Very good and would definitely recommend.
That is fantastic to hear, thank you very much for the recommendation.
Errol Francis
14 October 2018 18:58
One stop shop. o qualms. Very quick and easy to deal with.
Customer service experience
Have used these guys twice now. Very responsive. Next day delivery. Efficient and friendly service.
Thank you very much for the great service review. We do our very best to ensure that we provide excellent customer service for all of our customers.
Richard Smith, Cheshire
10 October 2018 15:13
Excellent item as recommended by Underfloor Heating as direct replacement for existing obsolete unit (DeviReg550)
First Class !!!!
Great service - very knowledgeable staff on the helpline - advised of exactly which item was compatible as a replacement for an obsolete stat, and prices are very competitive too. Also delivery was perfect as arranged. All in all excellent, and will definitely use again.
Claire Flynn
10 October 2018 07:52
Excellent though requires a bit of patience to set!
Excellent see
Advised on order, part was obsolete but recommended alternative which works perfectly and arrived promptly
Paul Bentley
29 September 2018 08:35
Very easy to install, commission and operate
Good Service
Good price and speedy delivery.
Trusted Customer
16 September 2018 07:09
Great product - easier to use and programme than the 550.
Very helpful staff
I was given lots of helpful advice on the phone. The item was dispatched and arrived promptly. A very positive experience.
This is fantastic to hear, thank you very much for your positive feedback.
Trusted Customer
8 September 2018 07:59
I am trying this new controller for my heating. So far it is much more simple to program and use. It also looks really good, showing the room temperature.
Fantastic service and competitive prices
The company could not have been more helpful. They offer guaranteed next day delivery but for personal reasons I needed a delayed delivery. The item arrived as requested via DPD the best courier company. Many thanks Underfloor Heating.
You are very welcome, thank you for the great review.
Raymond F York
6 September 2018 09:29
Easy to install and set up. Touch screen an excellent improvement.
Customer service experience
Professional, efficient service, understood my requirements and fully explained the product.
Brilliant, thank you for the great service review.
Robert Dally
26 August 2018 07:55
Item was dispatched same day and delivered the next. It doesn't get any better. It allowed us to get our underfloor heating back on and working the next day. Brilliant.
Fantastic Service.
Fantastic, super fast dispatch and delivery, Perfect.
Thank you very much for your really great review, we appreciate your brilliant comments.
Martin Breen, Dublin, Ireland
7 June 2018 11:33
A fantastic little piece of equipment - easy to install, easy to follow instructions.
Fantastic product, fantastic people to deal with.
My original query was answered very quickly and the follow up supply of goods was equally excellent. Great customer service.
Fantastic, thank you for the great review of our service.
Bruce Shearman
24 May 2018 12:33
As before poor/minimal installation information
Reducing installation information is not a good idea!
Your service was quick and efficient. My concern was with the DEVI product information and installation information. I have previously fitted a DEVI mat however the installation information was minimal and no explanation given for the pack content. Fortunately I remembered most of the installation steps. The one that I didn't was answered by DEVI customer help. My point is that the product is good but the installation information is poor as is the online information. If DEVI ask you can feed back this information to them.
Regards
B.S.Shearman
Andrew Keeler
19 March 2018 10:23
CONTROLLER VERY GOOD AND GOOD PRICE
QUICK AND EFFICIENT
VERY QUICK AND EFFICIENT SERVICE WILL USE AGAIN
That is brilliant to hear, thank you for the fantastic feedback and we very much look forward to hearing from you again.
David Sultana
12 March 2018 06:21
Superb next day service. Great phone advice given.
Fantastic
Super fast - goof advice given over phone. Fab thanks.
Brilliant, thank you for the great review of our advice and service.
Jocelyn Leigh Barrett
11 March 2018 08:30
Excellent website. Quick and easy to order
Fantastic service. Excellent product
Fast and efficient. Arrived in 2 days
Thank you very much for taking the time to review us as excellent.
Our fast and efficient, free next day delivery is something that we are very proud to be able to offer our customers.
Trusted Customer
21 February 2018 07:53
Poor delivery service . Very inconvenient
Very poor delivery service. Very unreliable and inconvenient
It was supposed to be delivered to my home address. Two days later I find out they didn't deliver because they didn't have a contact name!!!!!!!!!!!!!!!!
And for me to collect from a pharmacy
That's ridiculous!
Thank you for your valuable review.
As this was ordered online your delivery details would have been passed through to our courier automatically as entered.
They would attempt delivery and by default if no one is available to receive the courier would deliver to the nearest click and collect point rather than returning the undelivered goods to us as this is often less convenient for the customer.
We are sorry for the inconvenience this has caused you.
Trusted Customer
13 February 2018 11:54
Perfect replacement for the Devireg 500 thermostat.
Good product description given on line and fast delivery.
Good product description given on line and fast delivery.
Thank you for the fantastic feedback of our website and of our great FREE next day delivery service.
Trusted Customer
26 December 2017 22:16
They sold us three zones but only two thermostats. Therefore cannot control heat in one zone. The Devi Matt floor was fitted by an electrician and an experienced carpenter laid the floor. However as I write this the heat only works in 25% of the room. Will likely have to lift the newly laid floor and will be writing to their customer services
Customer service experience
They sold us three zones but only two thermostats. Therefore cannot control heat in one zone. The Devi Matt floor was fitted by an electrician and an experienced carpenter laid the floor. However as I write this the heat only works in 25% of the room. Will likely have to lift the newly laid floor and will be writing to their customer services
Trusted Customer
4 December 2017 06:37
Perfect for what I needed. Easy to set up and use.
Customer service experience
Very helpful telephone call to you that sorted out all my problems.
That is really great to hear, thank you for the really fantastic feedback.
Bernard Jarvis
3 December 2017 14:30
Better than the old version
Customer service experience
Good advice on phone and came when
you said it would
Great, thank you for the excellent review.
Trusted Customer
3 December 2017 08:28
Excellent product, easy replacement for older faulty controller.
Customer service experience
Very helpful on the phone, then free next day delivery.
Brilliant, thank you for the fantastic review.
John Cox
15 November 2017 09:08
Recommended by Danfoss as a replacement for the Devi 550 and very simple to install.
The DEVIreg Touch is a fantastic replacement for the DEVI 550 - thank you for the feedback.
Does what it says on the can
Brilliant service
Thank you very much, for your great service review.
Paul B
11 November 2017 15:48
They had the thermostat in stock, unlike others, at a very good price. The Touch is so much better than the previous clunky 550. Easy straightforward fit.
Thank you for the fantastic feedback, it is appreciated greatly.
Great customer service and delivery
Knowledgeable about the product I was buying. Very understanding with regards to delivery and they made sure it arrived in time.
Trusted Customer
5 November 2017 15:07
Easy to fit and better than previous model
Excellent service
Arrived quick after ordering
That is great to hear.
Our FREE next day delivery is very popular and useful to many of our customers.
Ian Gibson
27 September 2017 10:05
Easy to use install and set up
Excellent service
Friendly staff and speedy delivery
Thank you very much for the kind words, we really appreciate your fantastic feedback.
Paul Miller
3 September 2017 08:53
Good service, product as described
Customer service experience
Good service, product as described.
Thank you for taking the time to review us, it is very much appreciated.
Paul Larkin, Silverstone
21 August 2017 09:20
Very good product - many helpful features.
Great to do business with
Very helpful advice over the telephone. Delivery was next day at no extra charge. Very good xperience.
Thank you for the great review of our helpful advice and service, it is very much appreciated.
Trusted Customer
18 July 2017 09:39
Works as it should, looks nice.
Price was good and the order was delivered the next day. Works great.
The price was good and the order was delivered the next day. I am really pleased with the service.
To be honest, I was worried initially about purchasing from a new website and only used it because it had PayPal.
It was a great experience. Would highly recommend and definitely use again.
Thank you for the great review.
I'm am really pleased that we exceeded your expectations and really appreciate your recommendations.
Trusted Customer
27 June 2017 23:06
I had to call in to verify my product details for piece of mind and chap I spoke with was very helpful product arrived with time and in excellent condition
Fitted like a dream
Will be back for more
Very happy
Very helpful staff and great service
Very happy will most definitely shop again
Thank you guys keep it up
Thank you very much for your really great comments and thumbs up!
Tom Wanless
21 May 2017 07:10
Great piece of kit to update an ageing devireg 550 thermostat. I love holiday mode!
It really is a great replacement, and I am really pleased that you are happy with your new upgraded DEVIreg Touch.
Perfect service.
Very quick, good website, exactly as promised. Thank you.
That is really fantastic, thank you very much for taking the time to leave such a great review of our service.
Jeremy
13 May 2017 08:18
Very easy to set up even without using the online codes - 15 minute activation slots unlike the non digital that was hour slots. Perfect
Customer service experience
Delivery very quick and perfect communication along the way
Thank you for the great review, we appreciate your fantastic feedback.
Trusted Customer
3 May 2017 08:53
Although it was a straight replacwment someadaption wasnecessary
Customer service experience
Good Follow up to an enquiry and helpful advice
Thank you very much for your great feedback.
Our specialist technical advisors are experts in their field and offer really fantastic advice to all of our customers.
David Herriot
6 April 2017 11:21
Perfect and so pleased to have, at last, got rid of the appalling analogue version!
The DEVIreg Touch thermostat a really great replacement, I am really pleased that you are happy with it.
Customer service experience
Excellent and speedy service. Many thanks.
Thank you very much for your great review, we appreciate your fantastic feedback.
John Musgrove
5 April 2017 07:55
Direct replacement to previous unit. So much better to use.
Excellent service - would recommend them to any new customers
Product arrived just as advised. Fitted as a direct replacement to previous unit and is so much easier to use.
Thank you for your great review, we appreciate your feedback.
Michael Tully
28 March 2017 15:30
Excellent replacement for the faulty controller in place
Excellent company
Excellent customer service, knowledge and item delivery.
Only rated 4 stars due to an item being shown as in stock online though they did not have it available. I was contacted quickly and a suitable replacement was ordered.
Thank you very much for your great review.
I am really pleased that you are happy with your upgraded replacement DEVI Touch programmable thermostat.
Martin Brown, Reading
26 March 2017 11:00
ok to use once you read the instructions carefully
Overall a good experience
Good service but i thought i should have been told that i would need 2 thermostat controls which meant i had to order another one and pay the electrician to come back and fit the second one. When I called the tech department they were very helpful and explained that the sales side were not technical people but maybe the sales people should be made aware when a large area is involved they should suggest that the customer speaks to the tech department.
Sarah
24 March 2017 17:22
Product works well. Easy to install & easy to use
Fantastic, that is great to hear.
Excellent service by Underfloor Heating UK
Good availability of product. Fast delivery. Excellent customer service.
Thank you for your great review of our service and fast delivery, it is very much appreciated.
Trusted Customer
20 March 2017 14:05
Very good product. Replaces old and unreliable one.
Excellent in every way
Superb customer service, fast delivery and excellent prices. Just the job!
Thank you very much for your review.
We pride ourselves on our fantastic advice and customer service, so feedback such as yours, is really great to hear.
Trusted Customer
15 March 2017 07:32
Stylish and very easy to use
Fantastic, thank you for your great review.
Competitive price and delivery was on time. Knowledgeable and polite techni...
Competitive price and delivery was on time. Knowledgeable and polite technical assistance.
Our customer service is very important to us, so thank you for your great feedback.
Robert Lazarus
2 March 2017 16:44
Easy to use, simple to install works well on prefixed program
Even though the website is not as user friendly as you would like, the afte...
Even though the website is not as user friendly as you would like, the aftersales were excellent,
Thank you very much for your feedback.
I am very sorry that you did not find our website easy to use. We generally receive great feedback about our websites ease of use. If you ever struggle with using our website at all, please just call us on 01473 559087 and we will be very happy to help you.
I am very pleased however, that our after sales received a 5 star rating from you.
Trusted Customer
28 February 2017 10:20
perfect requirement for an outdated timer/thermostat.
The DEVIreg Touch programmable thermostat is a really great replacement.
Thank you for your 5-star review.
perfect
exactly what I ordered, no damage when delivered, next day delivery, could not ask for more
That is fantastic, thank you for taking the time to review us.
Chris Carlington
21 February 2017 06:52
Replacement for obsolete model-easy replacement
Good product
Easy set up
Thank you for reviewing the replacement model DEVIreg Touch programmable thermostat and your feedback regarding the simplicity of the set-up.
Loren Wallis
8 February 2017 07:11
Just what I was looking for
A +++
Amazing Service
Thank you very much for your review regarding our service, we honestly appreciate your fantastic comments.
Simon Bydlinski
6 February 2017 09:00
Great Service quick delivery
Excellent service by Underfloor Heating UK
Great seller
Thank you very much for reviewing us as excellent, we appreciate your comments greatly.
Jenny Westin
5 February 2017 10:02
Bought this one to replace a Devireg 500 that had stopped working. It was easy to switch them and it works well.
Quick delivery of my order and the product was as described. I would order ...
Quick delivery of my order and the product was as described. I would order from here again.
Thank you very much for your great feedback of our service and fast delivery.
Jan Armitage, Milton Keynes
5 February 2017 10:00
Easy to install and operate
Excellent service by Underfloor Heating UK
My order arrived on time and was delivered to my Neibour as requested.
That is great, I'm glad that your order and request were seamless.
Norman Bryan
1 February 2017 14:19
Did what it said on the tin, was easy to fit and works well. Much better looking than old timer.
Excellent service by Underfloor Heating UK
Right part, on time at the right price. Greta customer service.
Thank you very much for your great review on the DEVIreg Touch Programmable Thermostat - it is a fantastic product and a great replacement of the old DEVIreg 550.
Trusted Customer
23 January 2017 09:47
..............................
Excellent service by Underfloor Heating UK
..
Thank you for your great feedback and excellent rating for our service.
Trusted Customer
19 January 2017 21:59
Excellent
Excellent service by Element Shop
Awesome to buy from and very helpful
Thank you for reviewing us as awesome, that is very much appreciated.
Trusted Customer
17 January 2017 08:59
You do need to be a bit techie as there are very few instructions .
Excellent service by Underfloor Heating UK
Service was very prompt and shipping cost was very fair.
Thank you for your great review. We try very hard to keep shipping costs as low as possible to outside the Mainland UK, so I am very pleased that you were happy.
Darren Mansell, Cumbria
10 January 2017 07:39
Excellent price and a great product
Excellent service .....I phoned up 2oclock and it arrived next morning...wo...
Excellent service .....I phoned up 2oclock and it arrived next morning...would highly recommend...
Thank you very much for your review. Our FREE next-day delivery ensures that we are able to offer a fast and efficient service to all of our customers.
David Banton
7 January 2017 17:16
Excellent
Excellent service. Ordered at 15:55 on Thu 22nd December - delivered at 10 ...
Excellent service. Ordered at 15:55 on Thu 22nd December - delivered at 10 next morning. Would definitely use again.
Thank you very much for your great review. Our FREE next-day delivery is a fantastic service and I am really pleased that we were able to be so efficient for you - even at Christmas!
Patrick Edwards
2 January 2017 19:30
A great replacement for the obsolete Devireg 550. Much easier to set up and operate.
Excellent service by Underfloor Heating UK
Very quick & efficient service.
Thank you very much for your great review of the replacement DEVIreg Touch programmable thermostat.
Chung Pham
31 December 2016 14:45
Great product, looks good and very easy to install and set up.
Excellent service by Underfloor Heating UK
Great service, very helpful and very friendly. Highly recommend
Thank you for your fantastic recommendation and review.
Mark Reeder
31 December 2016 12:15
Great upgrade for the old 550 unit, so easy to set up and use.
Great service
The thermostat I ordered had sold out two days before, so I had a phone call to offer me a replacement upgrade at a reduced price, fantastic service, many thanks to your professional team.
I am glad that we were able to offer you an upgraded replacement that you are so pleased with. Thank you for taking the time to give your feedback.
Chris Ward
31 December 2016 10:50
Only installed for a few days so can't really comment on long-term use but installation and set up was pretty easy
DEVIREG touch replacement for DEVIREG 550
Excellent service from Underfloor Heating UK.
Ordered and paid for DEVIREG touch controller around 1.30pm it arrived by 10.30am the next day.
Controller was easy to install and set up and seems to be working fine, only had it for a few days so can't really comment on longevity hence 4 stars only
That is great, thank you for your review.
Trusted Customer
31 December 2016 07:47
Works perfectly, great improvement on the outgoing system
Great service, I enquired about a piece of equipment that seemed to be obso...
Great service, I enquired about a piece of equipment that seemed to be obsolete so they advised me on the replacement model and dispatched at very agreeable terms
We appreciate you taking the time to review us as excellent, thank you.
David Thomson
20 December 2016 10:09
No more to add from that above.
The advice on the upgrade from the previous Devireg was good. The items arr...
The advice on the upgrade from the previous Devireg was good.
The items arrived swiftly.
All 3 have been installed and work fine.
Thank you for your great review and your comments regarding our customer service.
Martin Simmons
20 December 2016 08:48
Looks goods and easy to install
Great service
Fast delivery, item in stock and a great product
Fantastic, thank you very much for your review.
Trusted Customer
6 December 2016 10:59
Excellent
Helpful and not pushy to make a sale - gave me the info I needed to decide
Really helpful and took time to explain the product features are how it could relate to what I needed
That is really great to hear. thank you very much for your excellent rating.
Douglas Walker
4 December 2016 08:59
Worked strsoght from the box
That's fantastic, thank you for your review.
Recommend
Excellent service
Thank you for your feedback and rating us as excellent.
Trusted Customer
27 November 2016 09:27
Excellent
Fast next day delivery, good range.
Fast next day delivery, good range.
Many thank for your feedback and rating us as excellent.
Tracey Morgan
Customer Service Manager
Trusted Customer
26 November 2016 07:32
Easy to set up and use
I have ordered around 12 heat mats from you, I ordered one mate the wrong size…
I have ordered around 12 heat mats from you, I ordered one mate the wrong size because something changed in the room but you changed it for me very quickly with no fuss
Thank you
You are very welcome. We pride ourselves on our customer service excellence and are very pleased that we were able to help you so efficiently.
Tracey Morgan
Customer Service Manager
Trusted Customer
16 November 2016 15:24
More complicated than the Devireg 550 it replaced but OK to use in practice
Quick response and good prices
Quick response and good prices
Thank you for your feedback, we appreciate it greatly.
Tracey Morgan
Customer Service Manager
Trusted Customer
13 November 2016 11:18
Excellent
Fantastic service - needed urgently as proposed buyer of property visiting to check out the…
Fantastic service - needed urgently as proposed buyer of property visiting to check out the heating and at last minute one thermostat was not working - ordered one day delivered next day within 29 seconds of the time scheduled to arrive. Buyer viewed and was pleased to see all the heating working phew!! Don't get service like that these days. Well done!!!
That's fantastic to hear, we are really pleased that we were able to help you so much.
Tracey Morgan
Customer Service Manager
Trusted Customer
7 November 2016 07:46
Simple, easy to use, assive improvement on the 550
Service was excellent, staff handling my query very knowledgeable and helpful
Service was excellent, staff handling my query very knowledgeable and helpful
Thank you very much for your fantastic review.
The DEVIreg Touch programmable thermostat is a really great upgrade to the 550.
Tracey Morgan
Customer Service Manager
Trusted Customer
29 October 2016 09:10
Much better than 550 model
Web site phone number service a bit misleading.
Web site phone number service a bit misleading.
Thank you for taking the time to review us.
Tracey Morgan
Customer Service Manager
Trusted Customer
25 October 2016 07:21
Thank you for recommending the upgraded replacement thermostat.
Great service and rapid delivery
Great service and rapid delivery
Thank you for your feedback. The DEVIreg is a fantastic thermostat and a great upgrade.
Tracey Morgan
Customer Service Manager
Trusted Customer
23 October 2016 21:53
A good upgrade from the Devireg 550. Easy to install and setup. Seems to be working fine. Looks smart too!
Helpful communications when I phoned for information. Offered assistance over the phone with any setup…
Helpful communications when I phoned for information. Offered assistance over the phone with any setup problems. In the event this was not needed. Goods arrived promptly and well packaged. I would purchase from this company again. Thank you.
Many thanks for your review.
I am glad that we were able to offer you such good service as we value all of our customers and strive to provide the best customers service that we can.
The DEVIreg Touch programmable thermostat is fantastic and great looking thermostat, and the perfect upgrade or replacement for the 550.
Tracey Morgan
Customer Service Manager
Trusted Customer
23 October 2016 09:03
Much Much better than old model it replaced. Easy set up
Very fast service Friendly electrician answered question quickly friendly
Very fast service Friendly electrician answered question quickly friendly
Thank you for your feedback.
Our friendly, highly-qualified technical electrician Karl is very helpful and we are very lucky to have him.
Tracey Morgan
Customer Service Manager
Trusted Customer
22 October 2016 09:11
Excellent
I telephoned to confirm the product I ordered was a direct replacement for my broken part…
I telephoned to confirm the product I ordered was a direct replacement for my broken part the man was polite and helpful.
That's brilliant thank you for your feedback.
Tracey Morgan
Customer Service Manager
Trusted Customer
16 October 2016 11:25
Excellent
Excellent service and fast delivery, competitive pricing
Excellent service and fast delivery, competitive pricing
Thank you for your great feedback. We try our very best to be as competitive as possible and continually strive to improve our customer service.
Tracey Morgan
Customer Service Manager
Trusted Customer
16 October 2016 10:28
Up and running.
first class service from polite and informative staff. Item received next day.
first class service from polite and informative staff. Item received next day.
Thank you for your feedback.
Our sales team are not only naturally polite, but are also well-trained in product knowledge so as to help all of our customers in getting the right product for our customers individual needs.
Tracey Morgan
Customer Service Manager
Trusted Customer
6 October 2016 11:46
Great product but documentation a bit thin so I'm not sure if I'm using it in the best way possible
Good speedy service and excellent technical support from Carl
Good speedy service and excellent technical support from Carl
Thank you very much for your review and wonderful comments.
We are very lucky to have Karl on our team, as his technical advice and product knowledge really is outstanding.
Tracey Morgan
Customer Service Manager
Trusted Customer
12 September 2016 08:34
Very helpful
Very helpful
Very helpful
Thank you very much for your kind words, we appreciate you taking the time to review us.
Tracey Morgan
Customer Service Manager
Trusted Customer
21 August 2016 09:23
Not quite "straight replacement" as back plate needs replacing and wires in different order. The manufacturers insinuate it's a straight swop i.e. Swop front unit only. Still straightforward. Much better unit than previous.
Very rapid service. Item delivered as described. Helpline useful.
Very rapid service. Item delivered as described. Helpline useful.
Thank you for your review. The DEVIreg Touch is a fantastic replacement thermostat.
Tracey Morgan
Customer Service Manager
Trusted Customer
20 August 2016 08:24
Good
Rapid supply and good prices
Rapid supply and good prices
Thank you very much for your fantastic review of the DEVI Touch Programmable Thermostat.
Tracey Morgan
Customer Service Manager
Trusted Customer
9 July 2016 08:27
Easy to use
Great service as always
Great service as always
Thank you very much for your great comments, we appreciate it very much.
Customer Service Manager
Trusted Customer
28 June 2016 20:44
Very easy to use and set it's self up well almost
I fit wet rooms and have used your company to purchase heat mats for the last…
I fit wet rooms and have used your company to purchase heat mats for the last six or seven they have all been delivered on time with not a single problem.
I also like the fact that you call after every delivery to make sure that it arrived on time nice touch
Thank you very much for your wonderful comments, your review is very much appreciated and we look forward to working with you again!
Customer Service Manager
Trusted Customer
7 June 2016 11:20
Correct part arrived on time and works beautifully
Good part identification and ordering
Good part identification and ordering
Thank you very much for taking the time to review the DEVIreg Touch Programmable Thermostat.
Tracey Morgan
Customer Service Manager
Trusted Customer
5 June 2016 11:25
We have used this product for our conservatory some 13 years ago and never had any problems. This latest purchase is for our new bathroom with wet room style shower. The heating is working perfectly and currently set at comfort heating level which just makes walking on tiles pleasant when in bare feet. Will always aim to use this make as it has showed to be reliable and easy to fit.
Very quick delivery. Thought we had problem with the controller so phoned to report. Immediate…
Very quick delivery. Thought we had problem with the controller so phoned to report. Immediate help and a new unit sent out and arrived next morning. Our Fitter then found the original was in fact OK so did not need to return it for refund. Phoned company to ask if they wanted me to return the replacement or we could keep it for next project. They were happy for me to do either. We will indeed be buying from this company again when we do the kitchen floor later this year. Thank you
Fantastic, thank you for your great comments, they are very much appreciated and we look forward to working with you again!
Tracey Morgan
Customer Service Manager
Trusted Customer
9 May 2016 14:07
Excellent
excellent service and product
excellent service and product
Thank you for your excellent review of the DEVIcomfort Underfloor heating kit, it is appreciated very much.
Customer Service Manager
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