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Delivery Information

Our deliveries are outsourced to an expedited delivery service providing a consistently fast and efficient service. All of our consignments are traceable from source to destination and for security purposes require a signature upon delivery - this guarantees the secure delivery and safe passage of your items.

United Kingdom Deliveries

England, Scotland & Wales (excluding Scottish Highlands & Islands)

We offer free next day delivery on all of our deliveries to England, Scotland & Wales (excluding Scottish Highlands & Islands). Our shopping basket defaults to United Kingdom delivery. If you require an alternative shipping location simply change the delivery option as required. The shipping cost will be automatically calculated to reflect the weight and location of your consignment.

Please note that due to courier limitations we are unable to offer a free next day delivery service for the whole of the United Kingdom. You may find these exceptions below.

Scottish Highlands & Islands Delivery Services

Scottish Highlands & Islands

Delivery to these areas may incur an additional charge as passed on by our courier company. Additionally, due to the remote nature of the Scottish Highlands & Islands, the increased distances and logistics involved in delivering goods to these areas, the following best delivery services apply.

Area Service Available
AB10 - AB16 Next Day
AB21 - AB30 Next Day
AB31 - AB56 Two Day
DD1 - DD9 Next Day
DG1 - DG9 11:00 AM
EH1 - EH99 11:00 AM
FK1 - FK16 11:00 AM
FK17 - FK21 Two Day
G1 - G82 11:00 AM
G83 Two Day
G84 Next Day
G90 11:00 AM
HS1 - HS9 2-4 Days
IV Two Day
KA1 - KA26 11:00 AM
Area Service Available
KA27 - KA28 Two Day
KW0 - KW14 Two Day
KW15 - KW17 2-4 Days
KY1 - KY7 11:00 AM
KY8 - KY10 Next Day
KY11 - KY13 11:00 AM
KY14 - KY16 Next Day
KY99 11:00 AM
ML1 - ML12 11:00 AM
PA1 - PA19 11:00 AM
PA20 - PA78 Two Day
PH1 - PH14 Next Day
PH15 - PH99 Two Day
TD1 - TD15 11:00 AM
ZE 2-4 Days

International Deliveries

We try our hardest to provide our online customers with the most competitive shipping and handling no matter your location. Unfortunately this makes our shipping and handling calculations very complicated. If you would like to find out the shipping costs for your location please use our shipping and handling calculator built into our shopping basket. You can change your location by clicking on the "Change Location" link beneath the Shipping location within the shopping basket.

You will then be redirected to another page where you will be able to choose the Country and Region you would like your purchase to be shipped to. Click submit and you will be redirected back to the shopping basket where the new Shipping Charges will be displayed.

If we do not have any prices for your location you will be prompted. If this happens please call us on 01473 559079 and we will be happy to provide you with a quotation for Shipping your purchase to your chosen destination.

If you have any further queries with regard to our Shipping costs please contact us.

Redelivery

Your delivery may arrive anytime between 7.00AM & 6.00PM, please ensure you are available to receive your delivery as there will be a redelivery charge at our standard delivery rates.

Packaging

Large orders may be palletised for ease of transport and to mitigate any chance of damaging goods. In these events our couriers will be unable to open pallets and transport individual goods due to insurance purposes. Any pallets and packaging will be left with you to recycle or dispose of.

Damaged Goods

On receipt of the goods please inspect carefully for damage and advise the carrier's driver accordingly. If you are unable to fully inspect the goods for whatever reason, please sign the consignment note as "unexamined". Should you sign the consignment note as "received in good condition", you may be liable for any damages.

In the unlikely event you receive any damaged goods please advise us via e-mail to sales@elementshop.co.uk or by telephone on 01473 559079 within 24 hours of receipt, accompanied by photographic evidence of the damaged goods by email.